Personal Banking FAQs

Yes, please make sure they have the Meeza Digital logo and confirm that they accept QR payments.

There are two types of Smart Wallet app lock based on the reason of locking:

1- If you entered wrong info (OTP and/or security questions answers) while resetting the PIN, your app will get locked for a certain time only, you can wait for 6 hours and then try again. In case you cannot wait or cannot remember your security questions’ answers or have not set the questions yet, please contact our call center on 19716.

2- If you entered a wrong PIN that does not match the PIN selection criteria for 3 consecutive times, your wallet will get locked indefinitely. In that case, if you already set your security questions, you can unlock it either by clicking on “Forgot your PIN?” from the login page and proceeding with the steps within the app or contact our call center on 19716 if you cannot remember your security questions’ answers or did not set the questions yet, please contact our call center on 19716.

Please make sure to consider the following criteria when choosing a PIN.:

1- PIN must consist of 6 digits

2- PIN should not include more than two repetitive digits (111)

3- PIN should not include three consequential digits (123)

Yes, you can unregister through the application by selecting “My Profile” on the top right-hand corner of the homepage, followed by “Unregister.” Please make sure your wallet’s balance is EGP 0 before unregistering from the service. To withdraw your balance before unregistering, please refer to any of the CIB Smart Wallet cash withdrawal methods. To withdraw cash after unregistering, please refer to any CIB branch.