Personal Banking FAQs

To join CIB PLUS, customers should meet any of the below criteria:

• Maintain a balance starting from EGP 300,000 (or its equivalent in foreign currencies).

• Maintain a monthly net salary from EGP 30,000 to EGP 80,000 (or its equivalent in any other currency).

• Have an unsecured loan from CIB with a minimum of EGP 500,000.

To join CIB PLUS, you can simply click on this link: https://cib.eg/m7m and apply online. If you are an existing customer, please visit the nearest branch to sign an enrollment letter and upgrade to CIB PLUS.

Concierges services offer you the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort, such as:

•Entertainment Bookings: Indulge in endless entertainment with CIB Plus Concierge services, where the excitement never ceases. From securing tickets to music concerts, movies, and theater shows, to arranging restaurant reservations for a memorable night out, your entertainment will be covered!

•National ID/Passport Services: Need help renewing your national ID or passport? CIB Plus Governmental Concierges services can renew it for you with ease.

•Travel Arrangements: CIB Plus Concierge services go beyond everyday tasks by organizing your entire travel experience, from booking flights, trains, buses, and hotels to offering visa assistance.

•Pick Up/Delivery Services: Streamline your lifestyle with CIB Plus Concierge services, designed to handle all your tasks effortlessly, from collecting and dropping off items to shopping for groceries, books, gifts, delectable chocolates, and exquisite flowers.

•Notary Services: Buying, selling, or renting property is no longer a big deal. Les Concierges Egypt will take care of all the documents and registrations, so you can relax and focus on the move itself.

•VIP Services: Enhance your travel journey with CIB Plus Concierge's exclusive VIP offerings, featuring airport transfers, VIP service, and personalized meet-and-assist services.

•Auto Services: Experience a smooth journey with CIB Plus Concierge services, through their auto service offerings such as assistance in selling or purchasing a vehicle, car detailing, scheduling maintenance, and access to car rentals.

•Health and Wellness: Elevate your well-being with CIB Plus Concierge services, which place your health at the forefront by facilitating doctor appointments and referrals, arranging gym memberships, spa visits, and assisting you in enrolling in exclusive classes.

The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.

For iPhone®:

1. Navigate to the App Store
2. Search for "CIB Mobile Banking"
3. Select "Install" to download the application

For Android™:

1. Navigate to the Google Play Store
2. Search for "CIB Mobile Banking"
3. Select "Install" to download the application

• Call Quintessentially on dedicated contact number: +2022516 9930
• Application Link: https://concierge-for-cib-private.pages.dev/
• Email: CIBPrivate@Quintessentially.com

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local Transfer” under "Transfer Types"
• Select “Transfer Outside CIB”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Login to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local” under “Transfer Types”
• Select “Transfer to another CIB Account”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “update”
• Enter the transfer amount and purpose
• Click on “Continue”
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from top right side of the final screen