The primary cardholder can change the mobile number registered on the supplementary
card unless the supplementary cardholder is already a primary credit cardholder. In this
case, the supplementary cardholder needs to contact the call center to change the mobile
number on his primary credit card and this change will reflect automatically across the
system on all his cards.
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
You can choose a new PIN by:
- Calling 19666 from your registered phone number
- Phone Banking from your registered phone number
- If you remember your old PIN you can also do it using any CIB ATM
Transfers via internet banking or swift cannot be done on Meeza prepaid card.
No, currently there is no minimum loading amount; the maximum loading amount is EGP 20,000. Note that the card balance cannot exceed EGP 20,000.
For example: if the card balance is EGP 15,000, any deposit amount exceed EGP 5,000 will be rejected.
Yes. The more you use your "Mileseverywhere" credit card, the more miles you will earn on domestic & international retail transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
The cards are delivered inactive, and the customer must follow the activation
steps either through SMS or via IVR.
Make a deposit at a CIB branch or via ATM.
Card deposits are capped at EGP 100,000/day and card-less deposits are capped at EGP 20,000/day.
- Go to CIB Internet Banking page https://ebanking.cibeg.com
- Click on “Forgot / Reset Password”
- Fill in the following fields:
- Username: Input your CIB Internet Banking Username
- Password: Choose a new password
- Password Confirmation: Enter your password again to make sure it is input correctly
- Card Number: Input the 16 digits of your active debit/credit card without any spaces
- Card PIN: Input the PIN code of your Debit/credit card
Click on “Reset”.
- Go to CIB Internet Banking page https://ebanking.cibeg.com
- Click on “Forgot / Reset Password”
- Fill in the following fields:
- Username: Input your CIB Internet Banking Username
- Password: Choose a new password
- Password Confirmation: Enter your password again to make sure it is input correctly
- Card Number: Input the 16 digits of your active debit/credit card without any spaces
- Card PIN: Input the PIN code of your Debit/credit card
Click on “Reset”.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
Yes, by choosing the deposit option on the ATMs, which support Deposit or Forex.
You can request to change your billing cycle for any card product through the call center or
branch except cashback, World, World Elite, and EgyptAir cards. Here the active EPPs will
be cancelled and the new card fees will be imposed. The request will be processed within 3
to 5 working days.
Renewal cards must be also activated using the standard activation channels
(SMS & IVR).
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
You can request a clearance after 45 days of post-card closure.
The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.
However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.
You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.
Please see the price list below or visit the CIB website for more information.
Smart Wallet Price List:
| Service | Fees |
| Registration | Free |
| Renewal | Free |
| Cash-in (Deposit) ATM | Free |
| Cash-in (Deposit) Agent | Free |
| Cash-out – Agent | 1.5% (min. EGP 3) |
| Cash-out – ATM | 1% (min. EGP 3) |
| Send Money (person-to-person) |
On-us (to other CIB Smart Wallet users): EGP 1 Off-us (to non-CIB Smart Wallet users): 0.5% with max. EGP 15 The first transaction of the month is for free for a maximum of EGP 2,000. |
|
Bill payment
|
Applied consumer fees |
| Payment to Merchant | Free |
| Single Online Card Issuance | Fixed EGP 10 upon issuance |
| Multi-Use Online Card Issuance | Fixed EGP 15 upon issuance |
| Loading Smart Wallet from CIB linked card |
Online Banking: Free Debit Card: Free Credit Card: 2% from the transaction with minimum EGP 5, deducted from the credit card |
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