Personal Banking FAQs

1. Call 19666
2.  Login to the Phone Banking service
3. Select the “Digital services” menu
4. Select “To receive your online banking username” option
5. Then, an SMS will be sent to your registered number with your username

No separate registration is required. If you're an active user on CIB Online Banking, you can access the IPN transfers feature directly.

Receive points by engaging with any of the highlighted products:

• All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
• Unsecured Personal Loans
• Third party account transfers through the Internet Banking Service.

For more information, click here.

Yes, the bank offers overseas delivery for a charge of $30 and the turnaround time for delivery is 7 to 10 working days. You can request It from the call center.

Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.

The Com Credit Card is designed for online shopping only with a secure payment tool and limited credit from EGP 500 up to EGP 3,000.

InstaPay is guided by data integrity and purpose limitation principles. The app collects data mainly for two purposes:

1. Building your profile during the registration process, where the collected data is limited to name, date of birth, gender, email and mobile number
2. Processing transactions after collecting the transaction value and the beneficiary’s name

In all cases, no confidential data is collected by InstaPay.

Yes.

In addition to the regular login with your username and password, you can request the One Time Password (OTP) for Higher Authentication access, if you need to perform third Party transfers simply through CIB OTP token application or the hard token.

InstaPay is the first payment service provider application licensed by the Central Bank of Egypt (CBE) to operate through the Instant Payment Network, enabling instant transfers between banks 24/7. The CBE’s license entails full compliance of InstaPay with information security and data privacy legislations and requirements.