You can request through the online/mobile banking or contact the call center.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” at the bottom of the home page
- When using the Internet Banking service, click on “More”, then choose “Services”
- Or from the “Profile” icon on the top of the home page
- Select “Statements & Documents”
- Click on "More” or “Requests Center”
- Click on “Subscribe to E-Statements Service”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Submit”
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
- Click on “Edit Contact Details”
- Click on “Request an Update”
- Enter the OTP from your activated CIB OTP Token app
- Review the request Summary
- Click on “Confirm”
- Request submitted successful
You can report a dispute on any transaction through online banking or via the call center.
You can stop and replace the card via online banking, IVR, or through our call center.
Customers can find the EPP dues through the call center or via E-statement through Internet banking.
The available payment options are online via mobile/internet banking, ATM cash
deposit, branch, bank transfer, IVR, or via Instapay.
- You can update your address at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
You can update the direct debit account via mobile/internet banking and the request will be
processed within three working days.
- You can update your mobile number at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
You can choose a New PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
For existing CIB customers, you can book your certificate of deposit or time deposit easily through the Internet Banking service or Mobile Banking App.
For new customers, please visit the nearest branch to open an account and book your Certificate of Deposit or Time Deposit. Make sure to bring the following documents:
- Valid National ID or valid passport for foreigners
- Recent original utility bill (electricity or gas)
- Proof of income
- Proof of permanent residence for foreigners
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
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