- Home Currency option gives you the capability of viewing your balances in your preferred currency.
- You can change your Home Currency from the Internet Banking Home Page:
- Go to “Settings”
- Then “Profile Settings”
- Click on Change currency.
- Home Currency option gives you the capability of viewing your balances in your preferred currency.
- You can change your Home Currency from the Internet Banking Home Page:
- Go to “Settings”
- Then “Profile Settings”
- Click on Change currency.
Your miles balance will remain as is in EGYPTAIR as your membership at EGYPTAIR Plus Program will not change.
- Log in to your Online Banking account.
- Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
- Once you select “Investment Fund” section, you will be directed to the risk profiling questionnaire.
- Click on "Next” to start answering the risk profiling questionnaire.
- Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
- If you wish to select funds other than the recommended ones, please visit the nearest branch.
- Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
- Select the type of purchase, whether by amount or by unit.
- Select the account to be debited.
- Read the terms and conditions.
- Check the box to agree to the terms and conditions.
- Check the box to agree to participate in the funds’ Shareholders Union.
- Click on "Continue” to review the order summary.
- Read the order summary.
- Click on “Confirm” to submit your subscription order.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
No, during the online application, you’ll only need to provide general information
from your national ID and about your job. After submission, a bank representative
will call you to check your eligibility and inform you of any required documents.
Yes:
- Click on the account you wish to monitor,
- Click on the round orange button
- Choose “Account Statistics” to view graphs of your account balance, income vs. spending and a seven-day summary graph of your spending. Also remember that you can label your transactions by clicking on any transaction within the account activity and labeling it to your preference.
Yes:
- Click on the account you wish to monitor,
- Click on the round orange button
- Choose “Account Statistics” to view graphs of your account balance, income vs. spending and a seven-day summary graph of your spending. Also remember that you can label your transactions by clicking on any transaction within the account activity and labeling it to your preference.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
Enter your PIN upon opening the application to use your wallet.
The PIN ensures the safety and security of your data. The PIN you create should not contain sequential digits or repeated characters (the maximum repetition allowed is two times).
If you enter an incorrect PIN three consecutive times, your wallet will be locked and you will be required to contact the call center to reset it.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
No, nothing will happen to the wallet services or your balance. After reactivating the wallet, you’ll find your saved favorites and balance as is.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
- Click on the side menu icon on the homepage.
- Select “Settings”.
- Select “Change PIN.”
- Insert the old (current) wallet PIN.
- Then insert the new wallet PIN twice.
- Your wallet PIN will then be changed.
On the homepage, you will find your payment activity in a chart. Select “View Transactions” to check your entire transaction history.
To filter or sort your transactions, select “Filter and Sorting”. You can filter by date, transaction type, or status of the transaction (all, successful, or failed).
From the Internet Banking or Mobile Banking homepage:
- Go to “Requests”
- For Mobile Banking: Select “Contact Info” then “Update Contact Information”
For Internet Banking: Select “Update Contact Information”
- Fill out the form with your updated contact information
- Enter your 6-digit OTP to submit your request
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