Personal Banking FAQs

You can register on CIB Mobile Banking services using any of the following:

• National ID
• Account Number
• Passport Number
• Active Debit/Credit Card Number

Public Section, no login required:

• Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
• View the bank's social media links
• Contact CIB through e-mail or the call center
• View foreign exchange rates and the currency rate converter
• View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

• Account Details
• View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
• You can check your statement history through Internet Banking
• Transfers between your own accounts
• Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
• Settle your credit cards
• Settle other CIB credit cards (OTP Higher Authentication is required)
• Charity payment (OTP Higher Authentication is required)
• Bank Requests
• Request new chequebooks
• Deactivate lost/stolen credit cards
• Dispute credit card transactions
• Change supplementary card limits
• Inquiries, suggestions and complaints
• Update contact information
• Token Activation

No, supplementary credit cards do not get a FFN number.

• The service is provided for e-commerce transactions and purchases performed through the Point of Sale (POS) through the merchants.
• The credit cardholder has to request the zero interest installments from the merchant before processing the transaction.
• The minimum transaction amount is determined by the merchant.
• The installment repayment period is determined based on the deal between the Bank and the merchant.
• There is no maximum number of enrollments in the Installment Payment Plan service as long as they are within the card’s credit limit.
• The first installment is due on the month following the month of enrollment.
• The installment is posted as part of the due amount, which is the installment/s plus the minimum amount due out of total non-enrolled balance in the Installment Payment Plan, if any.
• The cardholder should adhere to the monthly installments. If the principal amount of the Installment Plan is settled before maturity date, the service will be automatically canceled.
• This service will not be available if the card is over limit, delinquent, and/or suspended. Active services might be automatically canceled for the same reasons.
• The refunded transactions do not cancel the enrolled transactions in the installment plan. The customer must contact the call center on 19666 to proceed with the cancellation process.

• Maximum daily transaction limit: EGP 60,000
• Maximum monthly transaction limit: EGP 200,000
• Maximum wallet balance: EGP 400,000
• The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
• The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
• The maximum daily/monthly transaction limits from your debit cards are shown below:

  	Classic (Visa/MasterCard), Loan Debit, and Youth cards	Titanium	Platinum Wealth, Platinum Private, VISA Platinum Business
  Maximum Daily Purchase and E-Commerce Limit	EGP 30,000	EGP 30,000	EGP 30,000
  Maximum Monthly E-Commerce Limit	EGP 50,000	EGP 100,000	EGP 100,00

It will be posted monthly in your "Mileseverywhere" credit card statement and will reflect in your EGYPTAIR plus account within maximum 4 weeks from statement closing date.

IPN allows customers to send money to any of the following:

• Bank accounts using:
  • Account number
  • Mobile number (for IPN on-boarded customers only)
  • IPA (Instant Payment Address for on-boarded customers only)
• Digital wallets (using mobile number)
• Meeza cards (using 16-digit card number)

The maximum allowed wallet balance is EGP 400,000.

• The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
• The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
• The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:

  	Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards	Titanium	Platinum Wealth, Platinum Private, VISA Platinum Business
  Maximum Daily Purchase and E-Commerce Limit	EGP 30,000	EGP 30,000	EGP 30,000
  Maximum Monthly E-Commerce Limit	EGP 50,000	EGP 100,000	EGP 100,00