العربية

No, redemption of CDs and TDs is not available when accessing your accounts through related accounts mode. You must log in using your main account to redeem your CDs and TDs.
You can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to set up a PIN directly without the need to look for an ATM.

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

Customers can customers login to the world of BONUS as follows:

  • Tap Login
  • Enter CIB Debit/Credit card or number account number
  • Customers will then receive an OTP on their registered mobile number 
  • Enter the OTP and enjoy the world of BONUS

The daily limits for all transaction types are as follows (or its equivalent in FCY):

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.

You can redeem 100% of your miles for reward tickets, class upgrades, and excess baggage on EGYPTAIR flights. However, 20% are converted into Tier Miles to help you upgrade your EGYPTAIR Plus membership tier.

“Pre-activation Apple Wallet access” refers to a feature that allows customers to digitally provision their card into Apple Wallet immediately upon issuance by the bank (once cards are displayed on the mobile banking), without waiting for the physical card to arrive to the customer or activated which means:

  • Instant usage through Apple Pay: Customers can begin using their card for contactless payments, online purchases, and in-app transactions for applications that support Apple Pay as soon as it’s issued.
  • No dependency on physical delivery: The digital card becomes active and functional even before the physical card is received or activated.
  • Secure and seamless onboarding: This enhances customer experience by enabling immediate access while maintaining the security standards of Apple Pay.

CIB’s Smart Wallet is a mobile application that enables you to do the following:

  • Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
  • Send and receive money from your wallet to any other wallet in Egypt.
  • Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
  • Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
  • Issue online cards with any desired amount that can be later used for making online purchases
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
Please go to the first screen to restart the process and request a new OTP.
  1. Download the app from your mobile’s app store (Google Play or App Store)
  2. Select your bank account that is registered with your mobile number
  3. Create an IPN account and set a PIN that will only be accessible through your mobile device
There are no application fees. The issuance fees is only applied on the new cards after activation.
For any new card, you’ll need to follow the steps for activation before setting the PIN code on the ATM.
Renewal cards must be also activated using the standard activation channels (SMS & IVR).

No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

No. All new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

Meeza cards operate on a local network, so it can be used on the local websites in Egypt and can't be used for international transactions.
No, previously saved beneficiaries cannot be used for IPN transfers. You must add new IPN-specific beneficiaries under the 'Instant Transfers' tab.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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