Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “View All” under “Saved Transfers” section
- Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
- Alternatively, click on the delete icon to remove the beneficiary
The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.
CIB provides you with a diverse range of installment plans that suit your needs, such as:
- You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
- Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
- Installment Plans with Competitive Interest Rates at participating merchants.
- Installment Plans with Zero Interest at participating merchants.
- To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
- Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Limit Increase”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Review the request summary, then click on “Confirm” button
- Request submitted successfully
Yes, it is safe. Once your card appears in the CIB Mobile Banking App, you can securely add it to Apple Wallet before activating or receiving the physical card. This digital provisioning follows Apple Pay’s security standards, ensuring safe usage across contactless, online, and in-app payments for applications that support Apple Pay.
- Log in to your Online Banking account
- Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
- Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
Yes, you can add your card over Apple Wallet through the CIB Mobile Banking App even before receiving the physical (plastic) card or activating it. This enables you to start using Apple Pay immediately for contactless payments, online purchases, and in-app transactions for applications that support Apple Pay without waiting for the plastic card.
After the statement closure, you’ll receive a message highlighting the due amount.
You can check for more info through the mobile/internet banking or via the call
center at 19666. Also, five days before the due date, another payment reminder
message is sent to notify you of the net amount to pay in the statement.
Yes. Foreign currency CDs/TDs can be redeemed, and the amount will be credited to your linked foreign currency account, unless the time deposit has a special rate.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Show My Transactions” under “My Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Export”
- Choose the needed format to download transactions, then click on “Download” button
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Choose the transfer type or select the beneficiary
- Click on “Transfer”
- Click on “Schedule” next to the transfer amount
- Select the transaction date
- Click on the “Toggle” button next to “Recurring Transfer”
- Select the recurring frequency
- Set the end date, if needed
- Click on “Continue” and follow the remaining transfer steps
- Log in to your Online Banking account
- Click on “Accounts” under “Savings & Investments” section
- Select the account
- Click on the “View All” next to “Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Download Transactions”
- In case you want to change the filter data, choose clear all
- Choose the needed format to download transactions, then click on “Download”
To make your financial life easier, we have selected a talented and dedicated team of experts through whom all your banking transactions will be executed and well managed, including:
- Dedicated Wealth Relationship Manager to guide you financially
- Dedicated Wealth Service Officer to assist
- Dedicated Wealth teller to help you avoid queuing
- Dedicated 24/7 call center, 19847(VIP)
- Dedicated and exclusive access to CIB Wealth centers and lounges
- Log in to your Online Banking account
- Tap the “Add Icon (+)” next to the “Cards” section on the home page
- Click on “Credit Cards”
- Choose between the offered credit card types
- Click on “Apply Now”
- Choose the type “Secured Card” or “Unsecured Card”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Click on “Confirm”
- Review the request summary, then click on “Confirm” button
- Credit Card request submitted successfully
Yes:
- Click on the account you wish to monitor,
- Click on the round orange button
- Choose “Account Statistics” to view graphs of your account balance, income vs. spending and a seven-day summary graph of your spending. Also remember that you can label your transactions by clicking on any transaction within the account activity and labeling it to your preference.
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