- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Show My Transactions” under “My Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Export”
- Choose the needed format to download transactions, then click on “Download” button
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Choose the transfer type or select the beneficiary
- Click on “Transfer”
- Click on “Schedule” next to the transfer amount
- Select the transaction date
- Click on the “Toggle” button next to “Recurring Transfer”
- Select the recurring frequency
- Set the end date, if needed
- Click on “Continue” and follow the remaining transfer steps
- Log in to your Online Banking account
- Click on “Accounts” under “Savings & Investments” section
- Select the account
- Click on the “View All” next to “Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Download Transactions”
- In case you want to change the filter data, choose clear all
- Choose the needed format to download transactions, then click on “Download”
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
To make your financial life easier, we have selected a talented and dedicated team of experts through whom all your banking transactions will be executed and well managed, including:
- Dedicated Wealth Relationship Manager to guide you financially
- Dedicated Wealth Service Officer to assist
- Dedicated Wealth teller to help you avoid queuing
- Dedicated 24/7 call center, 19847(VIP)
- Dedicated and exclusive access to CIB Wealth centers and lounges
- Log in to your Online Banking account
- Tap the “Add Icon (+)” next to the “Cards” section on the home page
- Click on “Credit Cards”
- Choose between the offered credit card types
- Click on “Apply Now”
- Choose the type “Secured Card” or “Unsecured Card”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Click on “Confirm”
- Review the request summary, then click on “Confirm” button
- Credit Card request submitted successfully
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
- Log in to your Online Banking account
- Tap on “Add Icon (+)”, next to the “Loans” section
- Click on “Overdraft”
- Check the features and benefits of Overdraft, then click on “Apply Now”
- Choose type of Overdraft, the amount and the purpose of requesting an Overdraft
- Click on “Confirm”
- Review the Overdraft Summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- A success screen will appear with a unique reference number for your request
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card that has a supplementary limit
- Choose the required supplementary credit card
- Click on “Change Credit Limit”
- Select the change limit type, either customer or total credit limit
- For a custom limit, enter the amount
- Click on “Continue”
- Check the box to agree to the terms and conditions, then click on “I Agree”
- Review the request summary, then click on “Confirm”
- Request submitted successfully
Yes:
- Click on the account you wish to monitor,
- Click on the round orange button
- Choose “Account Statistics” to view graphs of your account balance, income vs. spending and a seven-day summary graph of your spending. Also remember that you can label your transactions by clicking on any transaction within the account activity and labeling it to your preference.
To review your transaction status, doublecheck your account activity and balance to confirm that your transaction was carried out successfully. If it was not, please refer to the call center.
If you cannot see one of your products when you log into your accounts, please send an e-mail to cib.customercareunit@cibeg.com with your product name and your username.
You can view your account details by clicking on the specified account, then “View more” and choosing the “Account Details” tab where you can find the account number, account type, status, open date, balance and your customer number.
CIB does not store any account details on your mobile device.
You will need to have the Higher Authentication Service (OTP) available on your account so that you can transfer to/from any of your related accounts.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
To exit the Related Account, simply click on the “Exit” button in the orange box appearing at the top of the page and you will be back to viewing your account.
Simply click on the account you wish to view. You can track an account's activity up to the past three months.
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