- Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
- External transfers executed during holidays and weekends will be processed on the next business day.
The application is available in both English and Arabic. The default language is selected for the first time based on the language of your phone, yet you can change it from the application’s settings after you log in.
Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.
Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.
The Recurring Transaction is a forward dated transaction that you can set to be performed several times automatically. You can set your recurring transaction to be executed daily, weekly, semi monthly, monthly, every two months, bi-annually and annually.
Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.
From Internet Banking home page:
- Go to “Requests”
- Click on Dispute Credit Card Transaction
- Fill in the dispute form on your chosen credit card mentioning the reason of dispute.
You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.
Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.
You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.
The Recurring Transaction is a forward dated transaction that you can set to be performed several times automatically. You can set your recurring transaction to be executed daily, weekly, semi monthly, monthly, every two months, bi-annually and annually.
From the Internet Banking home page:
- Go to “Requests”
- Click on Inquiries
- Suggestions
- Complaints
- Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.
Once a username is set on the Internet Banking, it cannot be renamed.
- Tap on the fingerprint icon on the landing page
- Choose “Enable Fingerprint Login”
- Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
- Log into your Mobile Banking app
- Go to “Login Settings” from your profile
- Tap on “Disable Fingerprint Login”.
Once a username is set, it cannot be changed.
- Click on “Forgot/Reset Password” through the app, and fill in the below:
- Username: Input your Online Banking username.
- New password
- New password Confirmation
- Debit/Credit Card Number
- Debit/Credit Card PIN
- Then click on “Next”.
- Log into your Mobile Banking app
- Go to “Login Settings” from your profile
- Tap on “Disable Fingerprint Login”.
- Tap on the fingerprint icon on the landing page
- Choose “Enable Fingerprint Login”
- Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.
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