Customers can replace debit cards through contacting the call center on 19666 or visiting the nearest CIB branch.
Yes, customers can use debit cards abroad.
The only difference is the card design. Both have the same features and benefits.
The active EPP must be canceled first before changing the card type.
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
This allows you to check an additional bag for half the price or a free carry-on hand-bag (up to 10 kg).
You can stop and replace the card via online banking, IVR, or through our call center.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
CIB is offering various installment programs that fit all customers’ needs:
Single Transaction
Cash on Phone
Balance Transfer
Installments at merchants
0% Installments
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
If the account balance consistently exceeds the eligibility criteria for a certain period, the Bank will upgrade the customer to the most appropriate offering.
You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.
- Login to your Internet Banking or Mobile Banking account.
- Select “Payments".
- To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
- Select "Bill Category" or search for it.
- Select the service and enter the required information.
- Select the payment method by selecting Credit Card or Account.
- Review Bill Summary.
- Click on "Confirm”.
- Enter the OTP from your activated OTP Token app.
- Payment is successful.
Unfortunately not. These types of cards are authorized by the company for deposit purposes only.
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