Yes, customers can use debit cards abroad.
myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.
The only difference is the card design. Both have the same features and benefits.
The active EPP must be canceled first before changing the card type.
This allows you to check an additional bag for half the price or a free carry-on hand-bag (up to 10 kg).
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
You can stop and replace the card via online banking, IVR, or through our call center.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
If the account balance consistently exceeds the eligibility criteria for a certain period, the Bank will upgrade the customer to the most appropriate offering.
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
CIB is offering various installment programs that fit all customers’ needs:
Single Transaction
Cash on Phone
Balance Transfer
Installments at merchants
0% Installments
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.
Unfortunately not. These types of cards are authorized by the company for deposit purposes only.
Yes, payments from other banks can be made through ACH or directly from
Instapay.
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