Yes, payments from other banks can be made through ACH or directly from
Instapay.
You can’t select a specific billing date within the application as it depends on the
approval time.
You can check the following link: https://cib.eg/4z1
The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
Yes. You can transfer money between your accounts, other CIB accounts/credit cards on your beneficiary list, as well as other institutions outside the CIB.
The primary cardholder only can activate his supplementary cards using the
standard activation channels using his registered mobile number.
Please visit the nearest CIB branch.
- Call 19666 from your registered mobile number
- The Phone banking service will detect if your Online Banking username is locked or not
- If yes, it will offer the option to unlock it or to proceed to the main menu
- Choose to unlock it, then enter your active debit or credit card number and its PIN
- An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
Unfortunately not. These types of cards are authorized by the company for deposit purposes only.
Yes, you must have the cost of the request fee and desired amount in your wallet before requesting a card.
Immediately.
If delivered to an incorrect delivery address, please contact the call center for an
official investigation with the courier to arrange a new delivery.
If you withdraw cash, a cash advance fee will be applied and the cash interest will
be calculated from day one and will be posted at the end of each statement till
you settle the cash dues.
Starting the 1st of July, 2022, a fee of 5 Egyptian Pounds will be applied on each cash withdrawal transaction using any CIB debit or prepaid cards on other banks’ ATMs in Egypt.
All credit cards are eligible to access the lounges except gold, white, and e-com
cards. You can download the MasterCard Travel Pass & Lounge Key application
from Visa to know the available lounges.
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
You can request an online card with a limit of up to EGP 60,000 per day or EGP 200,000 per month. It can only be used on local websites and in local currency.
• Daily cash withdrawal limit: EGP 30,000 locally (up to 10 transactions per day).
• Daily purchase limit: EGP 250,000 locally.
• Please check the details of the debit cards here
Without clear regular income proof, you can apply but with collateral such as
a certificate of deposit as a guarantee. Please visit your nearest CIB branch to
inquire about the detailed requirements.
For any delivery concerns, please contact the bank’s call center for an
investigation with the courier and to initiate an official complaint.
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