Yes, you can have up to three wallets linked to the same National ID card. Please keep in mind that you will need a different mobile number for each wallet.
Yes, the bank offers overseas delivery for a charge of $30 and the turnaround time
for delivery is 7 to 10 working days. You can request It from the call center.
- Log in to your Online Banking account
- Click on “Credit Cards" under "Cards" section on the home page
- Click on the credit card you want
- Click on the “Quick Cash” option
- Fill the required details: the amount you need as Quick Cash and number of installments (months)
- Click on “Continue”
- Review transaction details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
This depends on the responsible party that receives employees bank cards at
your workplace. In most cases, the HR department receives them on behalf of
employees.
Yes, through CIB ATM card-less services:
- Touch the ATM screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your Wallet number and password
- Enter the desired amount you wish to deposit.
Yes, the international spending limit is set based on the card type and resets every
30 days. More details on the limits with examples are available in the following
link: https://cib.eg/4z1.
The update will bring three new features/enhancements which are:
- Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
- Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
- Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
Yes, Instapay is now available outside of Egypt for users to transfer funds between Egyptian banks, noting that you still need to enable the service using your active Egyptian SIM card to use the service
Yes, the replacement has no impact on the loyalty rewards.
To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.
Below are the main requirements for registration:
- An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
- Your debit/credit card PIN code, which you normally use at ATMs.
Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension
A foreign exchange markup fee will still apply because the merchant is located
outside Egypt. Please find more details on the exchange rate charged according
to each card type from the following link: https://cib.eg/4z1.
Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.
Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.
Yes, you can apply through the following link https://cib.eg/jm9
Yes, the bank has a program for professionals. Please visit your nearest
CIB branch to inquire about the detailed required documents. The general
requirements to apply are a valid ID, valid income proof, and a valid commercial
register.
A late charge fee will be applied in addition to the interest on the total due
amount in the statement. Please check the following link to know the fees applied
depending on your card type: https://cib.eg/4z1.
Yes, miles can be transferred to another member under the condition that your EGYPTAIR Plus card is Gold and the minimum miles to be transferred in 5,000 miles and the maximum is 50,000 miles per year. (EGYPTAIR’s terms and conditions apply)
This fee is applied when you exceed the card limit either due to a new transaction
you’ve made or due to a bank charge such as annual fees. You can check the
fees through the following link: https://cib.eg/4z1.
Our Overseas Client Advisors have access to assist you in shipping your cards to your registered mailing address outside Egypt. Download the Overseas Virtual Banking application and contact our advisors for more information.
*Bank tariffs apply.
- Log in to your Online Banking account
- Click on “Credit Cards” in the “Cards" section on the home page
- Click on the required credit card
- Click on “show my transactions”
- The eligible transactions will have a label beside it that says “convert to installments”
- Click on the eligible chosen transaction
- Then, click on “convert to installments”
- Enter the preferred number of installments “months”
- Read the terms and conditions
- Check the box to agree on the terms and conditions
- Click on “Continue”
- Review the transaction details
- Click on “Confirm”
- The transaction will be converted into installments and will be found in the installments tab
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