العربية

  • Download the CIB OTP Token app from your device’s app store
  • Log in to your Online Banking account
  • When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
  • When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
  • Choose "OTP Soft Token" and click on “Activate Now”
  • An SMS will be sent to your registered mobile number with a clickable link
  • Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
  • Create a PIN code and confirm it
  • A verification code will appear on the screen
  • Copy the verification code and enter it on the Internet or Mobile Banking app
  • Click on “Continue”
  • A success screen will appear, showing the successful activation

Public Section, no login required:

  • Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
  • View the bank's social media links
  • Contact CIB through e-mail or the call center
  • View foreign exchange rates and the currency rate converter
  • View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

  • Account Details
  • View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
  • You can check your statement history through Internet Banking
  • Transfers between your own accounts
  • Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
  • Settle your credit cards
  • Settle other CIB credit cards (OTP Higher Authentication is required)
  • Charity payment (OTP Higher Authentication is required)
  • Bank Requests
  • Request new chequebooks
  • Deactivate lost/stolen credit cards
  • Dispute credit card transactions
  • Change supplementary card limits
  • Inquiries, suggestions and complaints
  • Update contact information
  • Token Activation

The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.

CIB provides you with a diverse range of installment plans that suit your needs, such as:

  • You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
  • Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
  • Installment Plans with Competitive Interest Rates at participating merchants.
  • Installment Plans with Zero Interest at participating merchants.
  • To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
  • Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.

• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1.5 BONUS points for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

All your bank accounts and Meeza prepaid card funds belonging to one of the network’s banks.
You can simply use your existing Internet Banking username and password to access the app, which allows you to monitor your accounts, credit cards, loans, deposits and mutual funds. If you are not registered for the service, please make sure you register either through the application or through Internet Banking.
There is no limit to how many of your accounts you can link. However, all the accounts you want to link must have the same mobile number registered to them or they will not show in your choices.
  1. Click on “Transfers” in the menu
  2. Choose “Transfer to your Accounts”
  3. Choose the source and destination accounts,
  4. Enter the desired amount,
  5. Click “Transfer”.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
  • Maintain a total balance starting of EGP 20,000 of up to EGP 300,000 (or its equivalent in other currencies) across all of your CIB accounts and terms deposits.
  • Salary transfer Starting with EGP 5000 up to EGP 30,000.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller. In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance. Plus customers can apply for CIB Titanium debit card.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.

Make a deposit at a CIB branch or via ATM.

Card deposits are capped at EGP 100,000/day and card-less deposits are capped at EGP 20,000/day.

Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
Member banks of the Instant Payment Network are integrated into the network to accept and execute customers’ instructions, based on their authorization. They are also licensed by the Central Bank of Egypt to allow InstaPay to process customers’ transactions.
  1. Click on “Transfers” in the main menu
  2. Choose “Payments to Others”
  3. Choose the beneficiary you want to transfer to, edit any details needed,
  4. Enter your 6-digit OTP,
  5. Click ”Pay”.
You can simply go to your CIB OTP Token and copy your 6-digit OTP, generated by the application, and then paste it in the requested OTP field.
  • Regular authentication using username and password
  • Strong password rules
  • Higher Authentication for 3rd party transfers using the OTP.
  • Session timeout.
  1. Click on “Transfers” in the main menu
  2. Choose “Payments to Others”
  3. Choose the beneficiary you want to transfer to, edit any details needed,
  4. Enter your 6-digit OTP,
  5. Click ”Pay”.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media, or email us at sustainability.finance@cibeg.com

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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