You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
If you cannot see one of your products when you log into your accounts, please send an e-mail to cib.customercareunit@cibeg.com with your product name and your username.
You can view your account details by clicking on the specified account, then “View more” and choosing the “Account Details” tab where you can find the account number, account type, status, open date, balance and your customer number.
CIB does not store any account details on your mobile device.
You will need to have the Higher Authentication Service (OTP) available on your account so that you can transfer to/from any of your related accounts.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
To exit the Related Account, simply click on the “Exit” button in the orange box appearing at the top of the page and you will be back to viewing your account.
Simply click on the account you wish to view. You can track an account's activity up to the past three months.
Those are users who can act on your behalf and access your account through theirs.
Yes, you can check the available balance for your account & credit card through the IVR.
- Click on “Register Now” on the Login Page
- Choose your preferred registration method
- Fill in the following field and click on “Continue”
- Create a unique username and password according to the set criteria
- Enter CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions, then click on “Create Account”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to your account
CIB does not store any account details on your mobile device.
By clicking on an account then clicking on the “View More” button, you can view your account’s details, transaction history, account activity, scheduled transactions and money spending.
Those are users who can act on your behalf and access your account through theirs.
These are accounts with a Special Nature, such as Joint Accounts, Minor Accounts, Grant Accounts, or Accounts with Power of Attorney.
You can simply go to your CIB OTP Token and copy your 6-digit OTP, generated by the application, and then paste it in the requested OTP field.
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