Personal Banking FAQs

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

For all segments, the maximum deposit limit using a debit card is EGP 100,000 per day and EGP 20,000 per day without a card.

For the Prime segment, the maximum deposit limit using a debit card is EGP 150,000 per month and EGP 20,000 per day without a card.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

Yes, you can:

1. Simply click on the account you want to set as the source account for the scheduled transaction,
2. then click on the round orange icon. Click on “Scheduled Transactions”,
3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

• Priority check-in at business class counters for EGYPTAIR flights
• Additional free checked baggage allowance (weight and size limitations as per EGYPTAIR baggage policy) when flying with EGYPTAIR
• 50% discount on last-minute business class upgrades at EGYPTAIR check-in counters (subject to availability)
• 25% discount on EGYPTAIR seat selection; including first row & exit seats purchased through EGYPTAIR sales offices and call center only
• 25% discount on pet fees on EGYPTAIR flights (purchased through EGYPTAIR sales offices and call center only)
• 10% discount on international EGYPTAIR flights (purchased through EGYPTAIR sales offices only)
• One free reservation change per ticket for reward tickets (tickets purchased using miles)

• Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.