Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
Yes, in very exceptional cases. Individuals with power of attorney or those who
are deaf or have disabilities that prevent them from using the standard activation
channels (SMS & IVR) may request to activate the card through the branch.
Please check the Meeza card page for fees and limits.
Redeem e-vouchers that can be used at participating CIB merchants in the program:
- Cash Back on CIB Credit Cards
- Booking flight tickets and accommodation via the online travel portal
- Charity donations to any charity listed on the CIB Loyalty portal.
For more information, click here.
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
Cardless deposits can be made at the ATM using an account number.
Yes.
Without clear regular income proof, you can apply but you’ll require a collateral
such as a certificate of deposit as a guarantee. Please visit your nearest CIB
branch to inquire about the detailed requirements.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
If you don’t hear back, kindly contact the call center 19666 and they’ll check and
inform you of the status of your application.
You can simply use your existing Internet Banking username and password to access the app, which allows you to monitor your accounts, credit cards, loans, deposits and mutual funds.
If you are not registered for the service, please make sure you register either through the application or through Internet Banking.
You can simply use your existing Internet Banking username and password to access the app, which allows you to monitor your accounts, credit cards, loans, deposits and mutual funds.
If you are not registered for the service, please make sure you register either through the application or through Internet Banking.
Meeza prepaid cards can be issued to any Egyptian customer that has valid national ID, with no need to open a bank account.
No, currently there is no minimum loading amount; the maximum loading amount is EGP 20,000. Note that the card balance cannot exceed EGP 20,000.
For example: if the card balance is EGP 15,000, any deposit amount exceed EGP 5,000 will be rejected.
Transfers via internet banking or swift cannot be done on Meeza prepaid card.
The ROD upfront is a service represented as a credit line that reaches up to 90% of salary. For more information, click here.
The limit for a single transaction is EGP 25,000.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
The limit for a single transaction is EGP 25,000.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
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