Contact the Smart Wallet Customer Care line at 19716 to refund the money to your wallet.
You can simply use your existing Internet Banking username and password to access the app, which allows you to monitor your accounts, credit cards, loans, deposits and mutual funds.
If you are not registered for the service, please make sure you register either through the application or through Internet Banking.
You can simply use your existing Internet Banking username and password to access the app, which allows you to monitor your accounts, credit cards, loans, deposits and mutual funds.
If you are not registered for the service, please make sure you register either through the application or through Internet Banking.
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
The renewal card should be delivered before the end of the expiry month of your
current card.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
Please contact your bank and provide the customer service agent with the transaction ID to investigate the matter.
Tier Miles help you upgrade your status within the EGYPTAIR Plus membership program. Higher tier provide more privileges.
Customers can change card types by making a request from the CIB call center or your nearest branch.
CIB’s Smart Wallet is a mobile application that enables you to do the following:
- Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
- Send and receive money from your wallet to any other wallet in Egypt.
- Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
- Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
- Issue online cards with any desired amount that can be later used for making online purchases
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
- Egyptians need a valid national ID or passport
- Proof of employment
- Proof of residence if your address differs from the address on your ID
- In case the PA person has another nationality (88) in NID, they should bring their passport or birth certificate
- If US nationality, the Indicia and FATCA process will be followed.
To update your CIB Smart Wallet app, follow these steps:
- Open CIB Smart Wallet app from the operating store related to your device (App Store or Google Play or Huawei AppGallery).
- Tap on “Update”
You can also review the date of the latest release on the store, as some devices automatically update the app.
Yes, through the buy out program. To request a buy out, call 19666 or visit your nearest CIB branch.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
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