The update will bring three new features/enhancements which are:
- Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
- Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
- Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
To follow up on the status of your submitted requests*:
- Log into your Internet Banking account
- Go to the “Requests” tab.
- Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.
*(This service is available on Internet Banking only and not available at the Mobile Banking Application)
Visit the BONUS points page to learn how you earn your points
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
CIB’s Smart Wallet is a mobile application that enables you to do the following:
- Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
- Send and receive money from your wallet to any other wallet in Egypt.
- Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
- Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
- Issue online cards with any desired amount that can be later used for making online purchases
You can check the updated transfer limits through the following link: https://cib.eg/ubx.
You can submit an inquiry via Internet or Mobile Banking or send an email to cib.customercareunit@cibeg.com.
Customers can find the EPP dues through the call center or via E-statement through Internet banking.
The supplementary cardholder can earn loyalty rewards normally on his purchase
transaction, but the primary cardholder can only request to redeem the rewards
from the online portal. Please check the following link for more information, please
visit: https://cib.eg/uec.
You can activate / re-activate credit card by calling 19666 through Phone Banking or speaking with a live Call Center agent.
- You can update your address at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
You can update the direct debit account via mobile/internet banking and the request will be
processed within three working days.
- You can update your mobile number at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
Redeem e-vouchers that can be used at participating CIB merchants in the program:
- Cash Back on CIB Credit Cards
- Booking flight tickets and accommodation via the online travel portal
- Charity donations to any charity listed on the CIB Loyalty portal.
For more information, click here.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
You can choose a New PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
Displaying 301-320 of 419 results