There isn’t a limit for OTP requests.
The issuance fees are EGP 15 and will be deducted automatically after the first load.
The interest will be on the total due amount in your statement if you don’t pay it
in full. The monthly interest rate varies based on the card type. You can find out
more details on the interest rates applied here: https://cib.eg/4z1.
You can check the following link: https://cib.eg/uec.
Through the Smart Wallet application:
- Select “Send Money.”
- Enter the receiver’s wallet number (or select it from your contact list).
- Enter the desired amount, then press confirm.
- Press and hold the “Send Money” button to confirm, then enter your wallet PIN to complete the transaction.
- Your transaction will then be successfully completed.
The e-voucher will be sent in a message to your registered mobile number.
- Maximum daily transaction limit: EGP 60,000
- Maximum monthly transaction limit: EGP 200,000
- Maximum wallet balance: EGP 400,000
- The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
- The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
- The maximum daily/monthly transaction limits from your debit cards are shown below:
Classic (Visa/MasterCard), Loan Debit, and Youth cards Titanium Platinum Wealth, Platinum Private, VISA Platinum Business Maximum Daily Purchase and E-Commerce Limit EGP 30,000 EGP 30,000 EGP 30,000 Maximum Monthly E-Commerce Limit EGP 50,000 EGP 100,000 EGP 100,00
You can request to change your billing cycle for any card product through the call center or
branch except cashback, World, World Elite, and EgyptAir cards. Here the active EPPs will
be cancelled and the new card fees will be imposed. The request will be processed within 3
to 5 working days.
You can reset your PIN through the app by following the below steps:
- Click on “Forgot your PIN” from the login page
- Enter the mobile number and national ID registered to the wallet
- You will receive an OTP on the registered mobile linked to the wallet
- Enter this OTP on the app, then respond to the security questions you set previously
- Upon successful validation, set your new Smart Wallet PIN
Please note that the validation of the OTP and security questions happens after trying to reset the PIN. In case of any error, you will be redirected to the home screen to enter your mobile number and national ID and to restart the steps.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Please visits our CIB Careers site at https://www.cibeg.com/English/pages/careers.aspx
CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance.
Plus customers can apply for CIB Titanium debit card.
- Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.
All credit cards are eligible to access the lounges except gold, white, and e-com
cards. You can download the MasterCard Travel Pass & Lounge Key application
from Visa to know the available lounges.
You can activate a debit or credit card through the following:
- Through visiting the nearest CIB ATM
- Use CIB's Interactive Voice Response
- Through SMS
- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number
Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.
Through the Smart Wallet application:
- Select “Payments.”
- Select your desired service and biller.
- Enter the subscriber/reference number (or you can select the subscriber from your contact list).
- Select the desired amount (if you’re recharging your phone credit) or select “Confirm” (if you’re paying a bill).
- Enter your wallet PIN.
- Your transaction is complete.
The calculation of the loan depends on the following factors:
- Principle Loan Amount: the value of the loan that a customer borrows.
- Personal Loan Interest Rate: the interest rate that the bank will charge for the loan.
- Tenure of Loan: the period for which you borrow the loan.
Please refer to the loan calculator to calculate your installment.
You can contact the call center and request to opt out of the service.
Please call call center on 19666 or visit your nearest CIB branch.
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