Find the EPP Terms and Conditions here.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
Confidential data is defined as your card number, PIN and OTP, submitted during onboarding, and your IPN’s PIN submitted either during logins or during transaction authentication processes.
All the above confidential data are encrypted between you and CIB by implementing end-to-end encryption. Thus, InstaPay has no access, rights or ability to obtain or store such confidential data.
The request takes around 5 to 7 working days.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
In case the activation is via SMS, you’ll receive a confirmation message with the
activation then you need to visit nearest ATM to set the PIN code.
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
Yes.
You can view it in details through the following link: https://cib.eg/uec.
Yes.
Yes, payments from other banks can be made through ACH or directly from
Instapay.
You can’t select a specific billing date within the application as it depends on the
approval time.
No, impact is made on the active EPP after the upgrade.
You can check the following link: https://cib.eg/4z1
Yes, then you can choose the cashback reward instead of e-vouchers, the
minimum value is EGP100 and reflects within 2 to 3 working days.
Your miles balance will remain as is in EGYPTAIR as your membership at EGYPTAIR Plus Program will not change.
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
CIB is offering various installment programs that fit all customers’ needs:
Single Transaction
Cash on Phone
Balance Transfer
Installments at merchants
0% Installments
Visit egyptairplus.com or call EgyptAir call center at 1717.
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