If delivered to an incorrect delivery address, please contact the call center for an
official investigation with the courier to arrange a new delivery.
If you withdraw cash, a cash advance fee will be applied and the cash interest will
be calculated from day one and will be posted at the end of each statement till
you settle the cash dues.
- Copy of a valid national identification card
- Income proof:
- In case of salary transfer, a recent HR letter.
- In case of non-salary transfer:
- a recent HR Letter or three salary slips.
- Bank statement for the last three months or the last three salary slips.
- In Case of self employed and professionals:
- Bank account statement (personal or corporate) for the last six months.
- Original valid commercial register.
Additional documents might be required. For more information, click here.
- Call 19666 from your registered mobile number
- The Phone banking service will detect if your Online Banking username is locked or not
- If yes, it will offer the option to unlock it or to proceed to the main menu
- Choose to unlock it, then enter your active debit or credit card number and its PIN
- An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
You can reapply as soon as you need to. The required documents will depend on
your case either as a salary receiver or professional, etc. Please visit your nearest
CIB branch to inquire about the detailed requirements.
Without clear regular income proof, you can apply but with collateral such as
a certificate of deposit as a guarantee. Please visit your nearest CIB branch to
inquire about the detailed requirements.
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
For any delivery concerns, please contact the bank’s call center for an
investigation with the courier and to initiate an official complaint.
You can update the direct debit account via mobile/internet banking and the request will be
processed within three working days.
General required documents:
- Copy of a valid national identification card
- Recent telephone, electricity or gas utility bill (maximum three months old)
- Required documents for income proof:
- In case of salary transfer, no additional documents are required
- In case of non-salary transfer:
- Recent HR letter or
- Three salary slips or
- Bank statement from the last 6 months
- In case of self employment:
- Last six months account statement (personal or corporate)
- Original commercial register or its equivalent
Other documents might be requested on a case by case basis.
You can call us at 19666 using the registered mobile number and sign into our
free IVR service to activate and set a PIN directly.
Yes, the customer can get the cash over the counter from specific branches:
Cairo Branches: Mostafa El Nahas, El Gezira, Maadi tower.
Alex Branches: Azarita Branch.
Earning miles is only available on retail purchase transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.
The BONUS points will be frozen, and you cannot redeem the earned rewards.
You need to confirm your identity by showing your valid ID.
You can contact the call center or visit our nearest branch.
Without clear regular income proof, you can apply but you’ll require a collateral
such as a certificate of deposit as a guarantee. Please visit your nearest CIB
branch to inquire about the detailed requirements.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
Displaying 321-340 of 385 results