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• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1.5 BONUS points for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

  • Maximum daily transaction limit: EGP 60,000
  • Maximum monthly transaction limit: EGP 200,000
  • Maximum wallet balance: EGP 400,000
  • The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
  • The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
  • The maximum daily/monthly transaction limits from your debit cards are shown below:
       Classic (Visa/MasterCard), Loan Debit, and Youth cards Titanium   Platinum Wealth, Platinum Private, VISA Platinum Business 
     Maximum Daily Purchase and E-Commerce Limit  EGP 30,000  EGP 30,000  EGP 30,000
     Maximum Monthly E-Commerce Limit  EGP 50,000  EGP 100,000  EGP 100,00
The direct debit account must be under your name, in Egyptian currency, and not an overdraft account to be accepted.
Yes, you can hold multiple cards of different products except if you hold the cashback card as your first card.
Yes, you must have the cost of the request fee and desired amount in your wallet before requesting a card.
Yes, upon successful validation and setting the new PIN, you can instantly login to your wallet using the new PIN.
  • Log in to your Online Banking account
  • Click on “Credit Cards” under the “Cards” section on the home page
  • Select the card you need to stop or replace
  • Choose the reason: Lost, Stolen or Damaged
  • Click on “Continue”
  • Review your request details
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Click on “Confirm”
  • Request submitted successfully
You can issue a supplementary credit card for your relatives up to the second degree for parents, siblings, grandparents, and children.
With Online Banking, you can submit requests from the comfort of your home rather than waiting in queues at a branch.

Yes, you may partially pay any of your bills, except for WE landline bills, which need to be paid in full.

Please ignore the message. This could happen when a customer tries to make a cardless deposit into your account through an ATM.

From the Internet Banking Home Page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Account Statements”
  3. “Choose your desired account”.

From the Internet Banking Home Page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Account Statements”
  3. “Choose your desired account”.

From the Internet Banking home page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Card Statements”
  3. “Choose your desired card”.
You can request to increase your card limit via online banking or a branch and will be subject to credit policy approval.

From the Internet Banking home page:

  1. Click on “Historical Statements” in the main menu
  2. Go to “Card Statements”
  3. “Choose your desired card”.
In case you do not meet the customer segment criteria, the bank will re-allocate your account to the most suitable segment.

Public Section, no login required:

  • Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
  • View the bank's social media links
  • Contact CIB through e-mail or the call center
  • View foreign exchange rates and the currency rate converter
  • View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

  • Account Details
  • View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
  • You can check your statement history through Internet Banking
  • Transfers between your own accounts
  • Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
  • Settle your credit cards
  • Settle other CIB credit cards (OTP Higher Authentication is required)
  • Charity payment (OTP Higher Authentication is required)
  • Bank Requests
  • Request new chequebooks
  • Deactivate lost/stolen credit cards
  • Dispute credit card transactions
  • Change supplementary card limits
  • Inquiries, suggestions and complaints
  • Update contact information
  • Token Activation

Public Section, no login required:

  • Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
  • View the bank's social media links
  • Contact CIB through e-mail or the call center
  • View foreign exchange rates and the currency rate converter
  • View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

  • Account Details
  • View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
  • You can check your statement history through Internet Banking
  • Transfers between your own accounts
  • Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
  • Settle your credit cards
  • Settle other CIB credit cards (OTP Higher Authentication is required)
  • Charity payment (OTP Higher Authentication is required)
  • Bank Requests
  • Request new chequebooks
  • Deactivate lost/stolen credit cards
  • Dispute credit card transactions
  • Change supplementary card limits
  • Inquiries, suggestions and complaints
  • Update contact information
  • Token Activation
Yes, you can unregister through the application by selecting “My Profile” on the top right-hand corner of the homepage, followed by “Unregister.” Please make sure your wallet’s balance is EGP 0 before unregistering from the service. To withdraw your balance before unregistering, please refer to any of the CIB Smart Wallet cash withdrawal methods. To withdraw cash after unregistering, please refer to any CIB branch.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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