Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
For existing CIB customers, you can book your certificate of deposit or time deposit easily through the Internet Banking service or Mobile Banking App.
For new customers, please visit the nearest branch to open an account and book your Certificate of Deposit or Time Deposit. Make sure to bring the following documents:
- Valid National ID or valid passport for foreigners
- Recent original utility bill (electricity or gas)
- Proof of income
- Proof of permanent residence for foreigners
- Log in to your CIB Mobile Banking app.
- Click on the profile icon.
- Toggle off the “Login using Biometrics Feature” button.
- Your Face ID/Fingerprint login will be deactivated successfully.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
You can choose a new PIN by:
- Calling 19666 from your registered phone number
- Phone Banking from your registered phone number
- If you remember your old PIN you can also do it using any CIB ATM
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
Receive points by engaging with any of the highlighted products:
- All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
- Unsecured Personal Loans
- Third party account transfers through the Internet Banking Service.
For more information, click here.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
You will get the loan after completing and accepting all the required documents, followed by the final approval then cash disbursement into your account. You can apply through the following channels:
- Apply online here
- Fill in an application at any of our CIB branches
- Contact the Call Center through which your request will be directed to one of our representatives to contact you on your preferred mobile within the next 24 hours
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
- Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
- Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.
Yes, you must have the cost of the request fee and desired amount in your wallet before requesting a card.
The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.
CIB provides you with a diverse range of installment plans that suit your needs, such as:
- You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
- Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
- Installment Plans with Competitive Interest Rates at participating merchants.
- Installment Plans with Zero Interest at participating merchants.
- To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
- Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
After the statement closure, you’ll receive a message highlighting the due amount.
You can check for more info through the mobile/internet banking or via the call
center at 19666. Also, five days before the due date, another payment reminder
message is sent to notify you of the net amount to pay in the statement.
To join CIB PLUS, customers should meet any of the below criteria:
• Maintain a balance starting from EGP 300,000 (or its equivalent in foreign currencies).
• Maintain a monthly net salary from EGP 30,000 to EGP 80,000 (or its equivalent in any other currency).
• Have an unsecured loan from CIB with a minimum of EGP 500,000.
To join CIB PLUS, you can simply click on this link: https://cib.eg/m7m and apply online. If you are an existing customer, please visit the nearest branch to sign an enrollment letter and upgrade to CIB PLUS.
Generally, yes. Obtaining a CD or TD with CIB will allow the bank to extend your credit of up to 95% of the value you put into the CD or TD, while leaving the CD and TD there earning interest. There are a few matters that can make a difference here, so please talk to a banking professional to tell you exactly how and what happens.
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
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