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If you don’t hear back, kindly contact the call center 19666 and they’ll check and inform you of the status of your application.

Please follow the below steps to further secure your information:

  • Do not share your Internet and Mobile Banking username and password with anybody
  • Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
  • Log out of your Mobile Banking session when finished
  • Do not leave your mobile unattended without logging out
  • Password-protect your mobile device
  • Keep the operating system of your mobile device up to date
  • Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

Please follow the below steps to further secure your information:

  • Do not share your Internet and Mobile Banking username and password with anybody
  • Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
  • Log out of your Mobile Banking session when finished
  • Do not leave your mobile unattended without logging out
  • Password-protect your mobile device
  • Keep the operating system of your mobile device up to date
  • Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
You can retry up to three times. You can reset the trials using the IVR.
If you forgot your PIN, please contact the call center to reset the PIN then visit the nearest CIB ATM to create the PIN. This can also be done directly through the IVR.
The amount will be credited back to your wallet.

You can receive a 15% discount on EGYPTAIR seat selection (including first row & exit seats) and pet fees, but only when purchased through EGYPTAIR sales offices and call centers.

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

CIB and non-CIB customers:

  • Visit your nearest CIB branch.
  • Fill out a registration form.
  • The agent will process your data and enter it into the system.
  • You will then receive an SMS with a download link and an activation code.
  • Download the app from either the App Store, Google Play, or Huawei AppGallery.
  • Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  • Create a six-digit PIN (should not include any repetitive or sequential numbers).

Your Smart Wallet will then be activated and ready to be used.

Egyptian CIB Customers only:

  •  SMS channel
  •  Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the  wallet. Example: 291234567890#1234.
  •  Within three working days, you will receive an SMS that contains a download link and an activation code.
  •  Download the app from either the App Store, Google Play, or Huawei AppGallery.
  •  Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  •  Create a six-digit PIN (should not include any repetitive or sequential numbers).
  •  Your CIB card will be connected to your Smart Wallet within 7 working days.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Activate username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Activate username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

Yes, you can:

  1. Simply click on the account you want to set as the source account for the scheduled transaction,
  2. then click on the round orange icon. Click on “Scheduled Transactions”,
  3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
  4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

You can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to set up a PIN directly without the need to look for an ATM.
Yes, the bank has a program for non-salary transfer customers. Please visit your nearest CIB branch to inquire about the detailed required documents. The general requirements to apply are a valid ID, valid income proof.

This allows you to check an additional bag for half the price or a free carry-on hand-bag (up to 10 kg).

Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.

*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:

For Android/Huawei users:

  1. Delete the existing CIB Smart Wallet app from your phone
  2. Re-download the app from Google Play or Huawei AppGallery
  3.  Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in

For iOS users:

  1. Open CIB Smart Wallet from the App Store
  2. Tap ‘Update’
  3. Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
You can request to issue up to four supplementary cards for free. A replacement fee is applied normally.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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