- Click on “Transfers” in the menu
- Choose “Transfer to your Accounts”
- Choose the source and destination accounts,
- Enter the desired amount,
- Click “Transfer”.
- Click on “Transfers” in the menu
- Choose “Transfer to your Accounts”
- Choose the source and destination accounts,
- Enter the desired amount,
- Click “Transfer”.
If your dues are in installments, the minimum amount to pay is the amount of the
monthly installment plus any bank charge added.
In your physical application, you can opt for the credit shield and once the card is
approved, this service will be activated automatically.
approved, this service will be activated automatically.
If you don’t hear back, kindly contact the call center 19666 and they’ll check and
inform you of the status of your application.
Public Section, no login required:
- Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
- View the bank's social media links
- Contact CIB through e-mail or the call center
- View foreign exchange rates and the currency rate converter
- View Mobile Banking’s terms and conditions and FAQs.
Features requiring login:
- Account Details
- View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
- You can check your statement history through Internet Banking
- Transfers between your own accounts
- Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
- Settle your credit cards
- Settle other CIB credit cards (OTP Higher Authentication is required)
- Charity payment (OTP Higher Authentication is required)
- Bank Requests
- Request new chequebooks
- Deactivate lost/stolen credit cards
- Dispute credit card transactions
- Change supplementary card limits
- Inquiries, suggestions and complaints
- Update contact information
- Token Activation
Public Section, no login required:
- Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
- View the bank's social media links
- Contact CIB through e-mail or the call center
- View foreign exchange rates and the currency rate converter
- View Mobile Banking’s terms and conditions and FAQs.
Features requiring login:
- Account Details
- View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
- You can check your statement history through Internet Banking
- Transfers between your own accounts
- Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
- Settle your credit cards
- Settle other CIB credit cards (OTP Higher Authentication is required)
- Charity payment (OTP Higher Authentication is required)
- Bank Requests
- Request new chequebooks
- Deactivate lost/stolen credit cards
- Dispute credit card transactions
- Change supplementary card limits
- Inquiries, suggestions and complaints
- Update contact information
- Token Activation
Yes, you can unregister through the application by selecting “My Profile” on the top right-hand corner of the homepage, followed by “Unregister.” Please make sure your wallet’s balance is EGP 0 before unregistering from the service. To withdraw your balance before unregistering, please refer to any of the CIB Smart Wallet cash withdrawal methods. To withdraw cash after unregistering, please refer to any CIB branch.
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.
The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.
CIB is always responsible for securing and overseeing your account. Proper authorization from the customer is required to allow CIB to process the transaction.
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
Enjoy the convenience of repayment through more than 200 branches and more than 300 cash deposit ATMs nationwide. Find your nearest deposit ATM here.
To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
- From Internet Banking Home Page
- Go to “Requests”
- Click on Change limit on supplementary credit card
- Fill in the form with your new limit.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
- From Internet Banking Home Page
- Go to “Requests”
- Click on Change limit on supplementary credit card
- Fill in the form with your new limit.
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
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