Personal Banking FAQs

• Password has to be 8 to 12 characters in length
• Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
• Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
• You cannot use Arabic letters in the password
• Username cannot be part of the password

• The username has to be alphanumeric with no Arabic characters: You can use letters and/or numbers, but all letters have to be in English
• Maximum username length is 30 characters: You can have a username of one letter or one number if you find it available, but you cannot go over 30 in length
• Username is case sensitive: If part of your username is capital or small letter, you will need to always type it the same way when you log on
• Spaces and special characters (“ ' * % & /) are not allowed
• If you are consistently receiving invalid credentials error, please make sure you try a different username.

We currently have a basic Personal Financial Management (PFM) implemented that allows you to categorize your transactions. Click on the desired account on the home page –> click “View more” --> go to “My Money” tab. You can find a weekly and monthly summary graph displaying the debit and credit transactions related to your account. These transactions are categorized according to their labels (if you already labeled the transactions, they will all be displayed as “uncategorized”). You can also view a monthly pie chart categorizing all transactions according to their label and displaying the percentage of each transaction type with respect to the total transactions. In addition, you can track your account's daily balance.

• Password has to be 8 to 12 characters in length
• Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
• Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
• You cannot use Arabic letters in the password
• Username cannot be part of the password

You have to input all data related to the beneficiary as well as the beneficiary’s bank. You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.

Those can be set either from:

1. Click on the desired account that will be used as a source account in setting up the recurring or the forward dated transaction then click “View More”
2. Go to the “Scheduled Transactions” tab
3. Choose whether it is a transaction between your accounts or to a 3rd party
4. Click on “Add New”
5. Enter the details and confirm.

While performing a transfer, click on “Options” and turn on the recurring option and choose the transaction frequency.

• The username has to be alphanumeric with no Arabic characters: You can use letters and/or numbers, but all letters have to be in English
• Maximum username length is 30 characters: You can have a username of one letter or one number if you find it available, but you cannot go over 30 in length
• Username is case sensitive: If part of your username is capital or small letter, you will need to always type it the same way when you log on
• Spaces and special characters (“ ' * % & /) are not allowed
• If you are consistently receiving invalid credentials error, please make sure you try a different username.

• Password has to be 8 to 12 characters in length
• Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
• Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
• You cannot use Arabic letters in the password
• Username cannot be part of the password

• Password has to be 8 to 12 characters in length
• Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
• Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
• You cannot use Arabic letters in the password
• Username cannot be part of the password

We currently have a basic Personal Financial Management (PFM) implemented that allows you to categorize your transactions. Click on the desired account on the home page –> click “View more” --> go to “My Money” tab. You can find a weekly and monthly summary graph displaying the debit and credit transactions related to your account. These transactions are categorized according to their labels (if you already labeled the transactions, they will all be displayed as “uncategorized”). You can also view a monthly pie chart categorizing all transactions according to their label and displaying the percentage of each transaction type with respect to the total transactions. In addition, you can track your account's daily balance.

• Transfer to Own Account (Same & Cross)
• Transfer to Other CIB (Same & Cross)
• Transfer Outside CIB
• Credit Card Settlement

• You may add/delete/modify any of your beneficiaries’ details through the payments to others page
• You can add a new beneficiary from the "Add New" button at the top of the page
• You can edit a beneficiary by clicking on the beneficiary then the "Edit" button
• You can delete a beneficiary by simply clicking on "Delete".

Yes, you can check the available balance for your account & credit card through the IVR.

It is a calendar view for all transactions that took place in the past, present and other transactions that are configured to take place in the future such as forward or recurring transactions for a specific account or for all your accounts.

It is a calendar view for all transactions that took place in the past, present and other transactions that are configured to take place in the future such as forward or recurring transactions for a specific account or for all your accounts.

The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.

The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.

• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.

• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.

Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.