The BONUS points will be frozen, and you cannot redeem the earned rewards.
You need to confirm your identity by showing your valid ID.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
You can request to issue up to four supplementary cards for free. A replacement fee is
applied normally.
No, but you can simply apply for loans and credit cards through the CIB website here.
No, online cards can only be used online.
Supplementary credit cards earn miles and is submitted under the FFN of the basic credit cardholder.
You can contact the call center or visit our nearest branch.
Without clear regular income proof, you can apply but you’ll require a collateral
such as a certificate of deposit as a guarantee. Please visit your nearest CIB
branch to inquire about the detailed requirements.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
If you don’t hear back, kindly contact the call center 19666 and they’ll check and
inform you of the status of your application.
Please follow the below steps to further secure your information:
- Do not share your Internet and Mobile Banking username and password with anybody
- Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
- Log out of your Mobile Banking session when finished
- Do not leave your mobile unattended without logging out
- Password-protect your mobile device
- Keep the operating system of your mobile device up to date
- Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
Please follow the below steps to further secure your information:
- Do not share your Internet and Mobile Banking username and password with anybody
- Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
- Log out of your Mobile Banking session when finished
- Do not leave your mobile unattended without logging out
- Password-protect your mobile device
- Keep the operating system of your mobile device up to date
- Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
You can retry up to three times. You can reset the trials using the IVR.
If you forgot your PIN, please contact the call center to reset the PIN then visit the
nearest CIB ATM to create the PIN. This can also be done directly through the
IVR.
The amount will be credited back to your wallet.
You can receive a 15% discount on EGYPTAIR seat selection (including first row & exit seats) and pet fees, but only when purchased through EGYPTAIR sales offices and call centers.
The limit for a single transaction is EGP 25,000.
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
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