If you enter the OTP 5 times incorrectly, the transaction will be canceled and the card will be blocked from further online transactions for your card’s security. In such cases, you will have to contact CIB Call Center 19666 and go in person to unlock the card after having your identity verified.
- Copy of a valid national identification card
- Revolving overdraft application
Additional documents might be requested. For more information, click here.
- Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
- Multi-use online cards may be used for up to 3 transactions per month.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Meeza prepaid cards do not require a CIB bank account.
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
- Select “Manage Smart Wallet”
- Choose “Open a CIB Wallet” from application type
- Enter your mobile number
- Enter your National ID
- Enter your National ID expiration date
- Choose CIB card type
- Enter CIB card number, expiration date, and name on card
- Click “Submit”
- Click “Confirm” once the confirmation message appears
- You will receive an SMS that contains a download link and an activation code
- Download the CIB Smart Wallet app from either Apple, Google Play or Huawei AppGallery stores
- Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code that was sent to you via SMS
- Create your six-digit password
- A valid mobile number. (Registered with the applicant’s national ID).
- A valid national ID card.
Your Smart Wallet is now activated and ready for transactions.
What are the Smart Wallet registration requirements?
There is no cap on earning the loyalty reward except for the cashback card. The
maximum that can be earned within the same statement is EGP500.
Yes, foreign exchange markup fees will apply. Please find more details on the
exchange rate charged according to each card type from the following link:
https://cib.eg/4z1.
No, single-use online cards expire 24 hours after issuance.
The welcome sign-up reward applies for all cards except for the Cashback, World,
and World Elite cards. To check the card’s eligibility for welcome sign-up rewards,
please check the following link https://cib.eg/e68.
Currently, loyalty points are not available on Meeza cards.
Yes, you can have up to three wallets linked to the same National ID card. Please keep in mind that you will need a different mobile number for each wallet.
- Log in to your Online Banking account
- Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” button.
- Select the fund you wish to redeem.
- Enter the number of units you wish to redeem.
- Select the account to credit the amount to.
- Read the terms and conditions.
- Check the box to agree to the terms and conditions.
- Read the order summary.
- Click on "Confirm” to submit your redemption order.
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
- Log in to your Online Banking account
- Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds”
- Select the fund you wish to redeem
- Enter the number of units you wish to redeem
- Select the account to credit the amount to
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Read the order summary
- Click on "Confirm” to submit your redemption order
- You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download”
Yes, the bank offers overseas delivery for a charge of $30 and the turnaround time
for delivery is 7 to 10 working days. You can request It from the call center.
Yes, through CIB ATM card-less services:
- Touch the ATM screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your Wallet number and password
- Enter the desired amount you wish to deposit.
Yes, the international spending limit is set based on the card type and resets every
30 days. More details on the limits with examples are available in the following
link: https://cib.eg/4z1.
The update will bring three new features/enhancements which are:
- Resetting the PIN via Smart Wallet App in case you forgot it or your wallet gets locked without the need to contact the call center.
- Displaying the receiver’s name before the execution of a money transfer transaction and on the transaction’s history to increase the level of security for our customers.
- Online Card disclaimers to provide customers with essential information about the types of Online Cards and the fees applied.
No, CIB Meeza cards can only be loaded from CIB ATMs.
Yes, the replacement has no impact on the loyalty rewards.
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