العربية

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

  • Prime: EGP 5,000,000
  • Plus: EGP 5,000,000
  • Wealth: EGP 20,000,000
  • Private: EGP 20,000,000

CIB and non-CIB customers:

  • Visit your nearest CIB branch.
  • Fill out a registration form.
  • The agent will process your data and enter it into the system.
  • You will then receive an SMS with a download link and an activation code.
  • Download the app from either the App Store, Google Play, or Huawei AppGallery.
  • Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  • Create a six-digit PIN (should not include any repetitive or sequential numbers).

Your Smart Wallet will then be activated and ready to be used.

Egyptian CIB Customers only:

  •  SMS channel
  •  Send your full National ID number in an SMS to 4435, followed by the last 4 digits of your CIB card and separated by a hashtag. Send the SMS from the mobile number you want to link to the  wallet. Example: 291234567890#1234.
  •  Within three working days, you will receive an SMS that contains a download link and an activation code.
  •  Download the app from either the App Store, Google Play, or Huawei AppGallery.
  •  Enter your registered mobile number, carefully read the terms and conditions, click on "Accept" and then enter the activation code that was sent to you via SMS.
  •  Create a six-digit PIN (should not include any repetitive or sequential numbers).
  •  Your CIB card will be connected to your Smart Wallet within 7 working days.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Activate username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Activate username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

Yes, you can:

  1. Simply click on the account you want to set as the source account for the scheduled transaction,
  2. then click on the round orange icon. Click on “Scheduled Transactions”,
  3. then “New Standing Order”. Choose your preferred type of transaction, whether to one of your accounts, a 3rd party account or to your own credit card,
  4. then fill in the required payment details and click “Next”. Y

our scheduled transaction will be saved and you can access it again in the same place if you need to edit or delete it. Please note: In case of setting up a transaction to a 3rd party account, you will have to enter a 6-digit OTP.

You can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to set up a PIN directly without the need to look for an ATM.
Yes, the bank has a program for non-salary transfer customers. Please visit your nearest CIB branch to inquire about the detailed required documents. The general requirements to apply are a valid ID, valid income proof.

This allows you to check an additional bag for half the price or a free carry-on hand-bag (up to 10 kg).

Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.

*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:

For Android/Huawei users:

  1. Delete the existing CIB Smart Wallet app from your phone
  2. Re-download the app from Google Play or Huawei AppGallery
  3.  Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in

For iOS users:

  1. Open CIB Smart Wallet from the App Store
  2. Tap ‘Update’
  3. Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
The amount paid will be deducted from your wallet and the remaining amount will stay in your wallet. This applies to both single and multi-use online cards.
Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
All credit cards are eligible to access the lounges except gold, white, and e-com cards. You can download the MasterCard Travel Pass & Lounge Key application from Visa to know the available lounges.
You can simply use your existing Internet Banking username and password to access the app, which allows you to monitor your accounts, credit cards, loans, deposits and mutual funds. If you are not registered for the service, please make sure you register either through the application or through Internet Banking.
There are no application fees. The issuance fees is only applied on the new cards after activation.
Yes. You can transfer money between your accounts, other CIB accounts/credit cards on your beneficiary list, as well as other institutions outside the CIB.
No, the service is available exclusively for the primary cardholder.
There are two types: Platinum and Titanium.
  • Concierge Assistance for Seniors: Specialized support for National ID/Passport services, Health and Wellness, and Travel arrangements.
  • Partnerships & Offers: Access to a variety of partnerships offering discounts and benefits across travel, retail, healthcare, and dining.
  • Summer Events & Experiences: Engaging summer activities and seasonal events catering to a wide range of interests.
  • Monthly offers on all CIB cards customized to suit your financial needs.
  • Exclusive benefits for the Payroll Customers Perks.
  • Vouchers and coupons.

Redeem e-vouchers that can be used at participating CIB merchants in the program:

  • Cash Back on CIB Credit Cards
  • Booking flight tickets and accommodation via the online travel portal
  • Charity donations to any charity listed on the CIB Loyalty portal.

For more information, click here.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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