You can change the address where you will receive the card by calling the call center at 19666.
- World Credit Card
- Platinum Credit Card
Credit cards are not canceled, but they may be stopped (temporarily or permanently) for many reasons, including:
The customer didn't pay the due amounts for more than 30 days after the due date.
The customer has a legal issue, I-score, a negative list, etc.
The card may be stopped due to lost, stolen, suspicious transactions, etc.
MyCIB debit card is issued as a nameless card as it is a pre-printed debit card availed instantly upon opening the account for customer convenience.
The supplementary card has the same privileges and loyalty points of the primary card.
For all limits and fees please check the ISIC Card page.
Activation of replacement cards follows the same procedures as a new credit
card.
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
Forget about cash and use your CIB Plus debit card! Use the card to carry out your financial transactions with a daily limit of EGP 30,000 for cash withdrawals and EGP 500,000 for purchases inside Egypt.
Customers can use the credit card and pay in installments with zero interest through one of the merchants in the below link.
For merchants with zero interest installments, please click here.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
Yes, debit or credit card activation should be done via the registered mobile number.
No, you can’t reopen the closed card. You must apply for a new credit card application
which will be subject to bank policy approval.
The renewal card should be delivered before the end of the expiry month of your
current card.
The replacement card should be delivered within 5 working days.
- From Internet Banking Home Page
- Go to “Requests”
- Click on Change limit on supplementary credit card
- Fill in the form with your new limit.
- Log in to your Online Banking account
- Tap the “Add Icon (+)” next to the “Cards” section on the home page
- Click on “Credit Cards”
- Choose between the offered credit card types
- Click on “Apply Now”
- Choose the type “Secured Card” or “Unsecured Card”
- Check the box to agree to the terms and conditions and click on “I Agree”
- Click on “Confirm”
- Review the request summary, then click on “Confirm” button
- Credit Card request submitted successfully
This service is no longer available on CIB Online Banking. However, you can amend (add a card /remove a card/replace a card) the card attached to Smart Wallet through visiting the nearest CIB-Egypt branch.
Notes:
- You can choose up to two CIB cards to link to your CIB Smart Wallet.
- In case of adding a new card, the customer has the option to choose whether to add the new card as replacement for an existing card or for all existing cards linked to SW (if the customer’s wallet is linked to two cards).
From the Internet Banking home page:
- Click on “Historical Statements” in the main menu
- Go to “Card Statements”
- “Choose your desired card”.
From the Internet Banking home page:
- Click on “Historical Statements” in the main menu
- Go to “Card Statements”
- “Choose your desired card”.
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