Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.
To use an ATM, complete the following steps:
- Choose “Cardless Services” from the main screen
- Choose “Settle Credit Card”
- Enter your credit card number
- Select either “Generate a New OTP” or “I Have a Valid OTP”
- Enter the OTP sent to your registered mobile number
- Insert your money into the ATM
- Confirm the amount and your credit card number
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
You will get the loan after completing and accepting all the required documents, followed by the final approval then cash disbursement into your account. You can apply through the following channels:
- Apply online here
- Fill in an application at any of our CIB branches
- Contact the Call Center through which your request will be directed to one of our representatives to contact you on your preferred mobile within the next 24 hours
In order to apply for the low-income CBE Mortgage initiative, please follow the steps below:
- Interested citizens may buy the "Terms and Conditions" copybook and apply from any post office.
- The Mortgage Finance Fund (MFF) reviews submitted documents and directs the accepted applicants via SMS to any of the bank's members in the initiative.
Accepted customers will be contacted and informed with the details and documents required by the Bank’s Relationship Managers.
- EGP Savers and Everyday Savers Account: EGP 20,000
- Foreign Currency Savers Account: USD/EUR/GBP 1,000
- EGP Classic Current Account: EGP 20,000
- Foreign Currency Classic Current Account: USD/EUR/GBP 1,000, for SAR/QAR/AED 1,000
- Bedaya Savings Account: No Minimum amount required
- Egyptians need a valid national ID or passport
- Proof of employment
- Proof of residence if your address differs from the address on your ID
- In case the PA person has another nationality (88) in NID, they should bring their passport or birth certificate
- If US nationality, the Indicia and FATCA process will be followed.
You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.
Through the Smart Wallet app:
- Select “Online Card.”
- Select “Generate New Card.”
- Enter the desired amount (in local currency) to assign to your card.
- Enter your PIN.
You can easily set up beneficiaries through the application by:
- Clicking on “Transfers” in the menu,
- Navigating to “Payments to Others”
- Clicking on “Add New”
- Choose the beneficiary type, and fill in the required beneficiary details
- Then enter the 6-digit OTP from your OTP token
- Click “Next” to save the beneficiary.
Depending on employment type, nature and the type of collateral, we have the following programs:
- Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
- CIB’s payroll customers program.
- HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
- Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
- Program of University Professors.
- Program for existing CIB account holders.
- Apply here
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Loans” section
- Click on “Loans”
- Fill in the required information, such as type of loan, amount, purpose and loan tenor
- Review the loan summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Loan request submitted successfully
Enter your PIN upon opening the application to use your wallet.
The PIN ensures the safety and security of your data. The PIN you create should not contain sequential digits or repeated characters (the maximum repetition allowed is two times).
If you enter an incorrect PIN three consecutive times, your wallet will be locked and you will be required to contact the call center to reset it.
When making a transfer, you will be able to view all the transaction’s details, and you will be asked to confirm the validity of the information before the transaction is processed. Once you confirm the transaction, CIB will not be able to reverse it.
To return the money to your wallet, you will need to contact the recipient wallet’s owner to return the money. The Bank will not be required to return the funds.
- Login to your Internet Banking or Mobile Banking account.
- Select “Payments".
- To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
- Select "Bill Category" or search for it.
- Select the service and enter the required information.
- Select the payment method by selecting Credit Card or Account.
- Review Bill Summary.
- Click on "Confirm”.
- Enter the OTP from your activated OTP Token app.
- Payment is successful.
- Log in to your Online Banking account
- Click on “Credit Cards" under "Cards" section on the home page
- Click on the credit card you want
- Click on the “Quick Cash” option
- Fill the required details: the amount you need as Quick Cash and number of installments (months)
- Click on “Continue”
- Review transaction details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
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