العربية

  • Log into your Internet or Mobile Banking account
  •  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

  • Choose “E-Statement Enrollment”
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Press “Submit”
  • Press “Confirm” once the confirmation message appears
  1. Log into your Mobile Banking app
  2. Go to “Login Settings” from your profile
  3. Tap on “Disable Fingerprint Login”.
  1. Log into your Mobile Banking app
  2. Go to “Login Settings” from your profile
  3. Tap on “Disable Fingerprint Login”.
The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
Yes, you can check the latest 5 movements on your account through the Phone Banking service.

Please follow the below steps to further secure your information:

  • Do not share your Internet and Mobile Banking username and password with anybody
  • Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
  • Log out of your Mobile Banking session when finished
  • Do not leave your mobile unattended without logging out
  • Password-protect your mobile device
  • Keep the operating system of your mobile device up to date
  • Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

Please follow the below steps to further secure your information:

  • Do not share your Internet and Mobile Banking username and password with anybody
  • Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
  • Log out of your Mobile Banking session when finished
  • Do not leave your mobile unattended without logging out
  • Password-protect your mobile device
  • Keep the operating system of your mobile device up to date
  • Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
Transfers via internet banking or swift cannot be done on Meeza prepaid card.
Yes, you can stop your debit or credit card through Phone Banking by calling 19666.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.
You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.
You can check the limits from “Daily Transfer limits” in the help center section on the Internet Banking.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
  1. Click on “Forgot/Reset Password” through the app, and fill in the below:
  • Username: Input your Online Banking username.
  • New password
  • New password Confirmation
  • Debit/Credit Card Number
  • Debit/Credit Card PIN
  • Then click on “Next”.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.
Yes, you can check your account numbers and IBANs through Phone Banking services and receive them via SMS on your registered mobile number.
Yes, you can check your international spending limit for your credit card through Phone Banking.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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