Enrollment in the loyalty program is automatic. There’s no need to opt in.
Confidential data is defined as your card number, PIN and OTP, submitted during onboarding, and your IPN’s PIN submitted either during logins or during transaction authentication processes.
All the above confidential data are encrypted between you and CIB by implementing end-to-end encryption. Thus, InstaPay has no access, rights or ability to obtain or store such confidential data.
You can choose a new PIN through the following:
- Call 19666 from your registered phone number
- Phone Banking from your registered phone number
The request takes around 5 to 7 working days.
In case the activation is via SMS, you’ll receive a confirmation message with the
activation then you need to visit nearest ATM to set the PIN code.
Yes.
You can view it in details through the following link: https://cib.eg/uec.
Yes.
No, impact is made on the active EPP after the upgrade.
Yes, then you can choose the cashback reward instead of e-vouchers, the
minimum value is EGP100 and reflects within 2 to 3 working days.
Contact the call center for internal disputes i.e., CIB ATM, etc. However, if there is another dispute related to a merchant, refund, etc., customers should visit the branch to fulfill a dispute form to take its process and TAT.
- Copy of a valid national identification card
- Income proof:
- In case of salary transfer, a recent HR letter.
- In case of non-salary transfer:
- a recent HR Letter or three salary slips.
- Bank statement for the last three months or the last three salary slips.
- In Case of self employed and professionals:
- Bank account statement (personal or corporate) for the last six months.
- Original valid commercial register.
Additional documents might be required. For more information, click here.
Yes, through the cash deposit machines with a maximum deposit limit per day of EGP 20,000.
General required documents:
- Copy of a valid national identification card
- Recent telephone, electricity or gas utility bill (maximum three months old)
- Required documents for income proof:
- In case of salary transfer, no additional documents are required
- In case of non-salary transfer:
- Recent HR letter or
- Three salary slips or
- Bank statement from the last 6 months
- In case of self employment:
- Last six months account statement (personal or corporate)
- Original commercial register or its equivalent
Other documents might be requested on a case by case basis.
You can reapply as soon as you need to. The required documents will depend on
your case either as a salary receiver or professional, etc. Please visit your nearest
CIB branch to inquire about the detailed requirements.
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
Earning miles is only available on retail purchase transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.
The BONUS points will be frozen, and you cannot redeem the earned rewards.
Please follow the below steps to further secure your information:
- Do not share your Internet and Mobile Banking username and password with anybody
- Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
- Log out of your Mobile Banking session when finished
- Do not leave your mobile unattended without logging out
- Password-protect your mobile device
- Keep the operating system of your mobile device up to date
- Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
Please follow the below steps to further secure your information:
- Do not share your Internet and Mobile Banking username and password with anybody
- Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
- Log out of your Mobile Banking session when finished
- Do not leave your mobile unattended without logging out
- Password-protect your mobile device
- Keep the operating system of your mobile device up to date
- Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.
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