العربية

You can call us at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.
Please call the call center at 19666 or visit your nearest CIB branch.
Once you confirm the payment, the money will be instantly transferred to the other wallet.
If you don’t hear back, kindly contact the call center 19666 and they’ll check and inform you of the status of your application.

• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1 BONUS point for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

You can retry up to three times. You can reset the trials using the IVR.
You have to input all data related to the beneficiary as well as the beneficiary’s bank. You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your 3rd party payments.
  • Transfer to Own Account (Same & Cross)
  • Transfer to Other CIB (Same & Cross)
  • Transfer Outside CIB
  • Credit Card Settlement
Yes, you can check the available balance for your account & credit card through the IVR.
• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.
Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.
Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.
The Recurring Transaction is a forward dated transaction that you can set to be performed several times automatically. You can set your recurring transaction to be executed daily, weekly, semi monthly, monthly, every two months, bi-annually and annually.

If you forget your username, follow the below steps:

  1. Call 19666
  2. Select 3 (Technical support)
  3. Select 1 (Retrieve username)
  4. Enter the active debit/credit card 16 digits number
  5. Enter the card’s 4 digits PIN code
  6. Username will be sent via SMS on your registered mobile number

Credit Cards: for every EGP 1 retail spend

  • Metal 5 BONUS points 
  • World 4 BONUS points
  • World Elite
    •  5 BONUS points for retail international spend 
    • 4 BONUS points for retail domestic spend 
  • Platinum 3 BONUS points
  • Titanium / HEYA 2 BONUS points
  • CIB NOON 1.5 BONUS points for outside noon
  • Gold 1 BONUS points
  • Classic 1 BONUS points
  • E-Com 1 BONUS points

Debit Cards: for every EGP 1 retail spend

  • Platinum / Titanium: 1.5 BONUS points 
  • Classic 1 BONUS points

Using Internet Banking:

  • Third Party Transfer: 500 BONUS points once in lifetime after the 5th third party transfer 

1. Osoul Fund

Low-Risk

A low-risk money market fund that offers short to medium-term liquidity with accumulated daily returns.

Investment Type: Invests in Treasury Bills and Time Deposits.

Subscription and Redemption:

  • Daily subscription and redemption.
  • 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Short to medium-term.

Minimum Subscription: 1 unit.

2. Istethmar Fund

High-Risk

Your simplest way to access the Egyptian Stock Exchange.

Investment Type: Equity Fund (Stocks registered on the Egyptian Stock Exchange- EGX).

Subscription and Redemption:

  • Daily subscription (except on the last working day of the week).
  • Weekly redemption on the first working day of the week.
  • 0.25% subscription fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

3. Aman Fund

High-Risk

An Islamic Equity Fund. Your way to Sharia compliant investment in the Egyptian Stock Exchange.

Investment Type: A Variety of Sharia-compliant stocks in industrial, production and service sectors, in addition to Sukuk.

Subscription and Redemption:

  • Daily subscription (except on the last working day of the week).
  • Weekly redemptions on the first working day of the week.
  • 0.25% subscription fee / and 0.25% redemption fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

4. Thabat Fund

Low-Risk

A fund of diversified fixed-income instruments.

Investment Type: Invests in fixed-income instruments (Treasury Bonds and Corporate Bonds).

Subscription and Redemption:

  • Daily subscription with monthly redemption on the first working Sunday of each month.
  • 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Medium- to long-term.

Minimum Subscription: 1 unit.

5. Takamol Fund

Medium-Risk

Combine the growth of Egyptian equities with the stability of fixed income investments.

Investment Type: Mix of fixed income instruments and stocks of companies listed on the Egyptian Stock Market.

Subscription and Redemption:

  • Daily subscription with weekly redemption on the first working day of the week.
  • 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

Yes, you can settle up to EGP 5,000,000/day.
The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.

The Mileseverywhere Titanium credit card provides a 50% discount per ticket on the fee to change reservations for tickets purchased with miles.

When you receive the notification, the merchant details will appear on the confirmation page.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

We use cookies and similar technologies to personalize your experience , and make sure the most relevant content reaches you. Learn more about our use of cookies.

Reject Accept
    Comparing (0/3)
    Compare
    Comparing (0/3)