Personal Banking FAQs

The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.

The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.

The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team

1. Log in to your Online Banking user
2. Click on “Profile” icon
3. Choose “Related Accounts”
4. Click on “Add New Related Account” 
5. You will find a quick brief of the service. Click on “Continue” 
6. Fill in the required details:
   • Customer name
   • Relation type (Grant, Joint, Minor, Power of attorney)
   • Date of birth (in case of Minor)
   • Related account number
   • Notes (Optional)
7. Click on “Continue” 
8. Review the request details
9. Check the box to agree to the terms and conditions after reading them
10. Click on “Confirm Request” 

Your request will be submitted successfully and will be verified by the bank before being added as a related account.

The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.

However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.

You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.

Please see the price list below or visit the CIB website for more information.

Smart Wallet Price List:

Service	Fees
Registration	Free
Renewal	Free
Cash-in (Deposit) ATM	Free
Cash-in (Deposit) Agent	Free
Cash-out – Agent	1.5% (min. EGP 3)
Cash-out – ATM	1% (min. EGP 3)
Send Money (person-to-person)	On-us (to other CIB Smart Wallet users): EGP 1 Off-us (to non-CIB Smart Wallet users): 0.5% with max. EGP 15 The first transaction of the month is for free for a maximum of EGP 2,000.
Bill payment	Applied consumer fees
Payment to Merchant	Free
Single Online Card Issuance	Fixed EGP 10 upon issuance
Multi-Use Online Card Issuance	Fixed EGP 15 upon issuance
Loading Smart Wallet from CIB linked card	Online Banking: Free Debit Card: Free Credit Card: 2% from the transaction with minimum EGP 5, deducted from the credit card

Yes, the bank offers overseas delivery for a charge of $30 and the turnaround time for delivery is 7 to 10 working days. You can request It from the call center.