العربية

The security questions were added to protect your data while using the wallet services. Additionally, in case you forgot your wallet PIN, or your wallet got locked, you can now easily reset your PIN through the app by answering the security questions amongst other validation requirements instead of contacting the customer service center.
  • Log in to your Online Banking account
  • When using the Mobile Banking app, click on "More" on the bottom of the home page
  • When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
  • Click on “Edit Contact Details” 
  • Click on “Request an Update” 
  • Enter the OTP from your activated CIB OTP Token app
  • Review the request Summary
  • Click on “Confirm”
  • Request submitted successful
The eligibility for the fee waiver is determined by the bank policy and the refund could be 50% or 100% of the issuance fees except for World, World Elite, and EgyptAir cards. To get the refund, you need to activate your credit card within the first three months of issuance then the refund will be processed on the following month from activation. The refund is for the issuance fees only.

 

  • Log in to your Online Banking account
  • In the “Cards" section on the home page, select the card you want to add to Apple Wallet
  • Tap on "Add to Apple Wallet"
  • Follow the instructions provided by Apple on the screen
The amount will be credited back to your wallet.

You can receive a 15% discount on EGYPTAIR seat selection (including first row & exit seats) and pet fees, but only when purchased through EGYPTAIR sales offices and call centers.

Please contact the Smart Wallet Customer Care line at 19716 and give them the online card number and transaction details. Our agents will take the necessary measures to resolve the problem.
Contact the Smart Wallet Customer Care line at 19716 to refund the money to your wallet.

No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

myCIB debit card will be linked to the customer account on the bank system also the customer embossing name will be inputted on the system. The embossing name is the name which will be printed on the customer card upon renewal.

No. Upon renewal, myCIB debit card will be issued with the customer’s name printed on it.

No. All new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.

MyCIB debit card is issued as a nameless card as it is a pre-printed debit card availed instantly upon opening the account for customer convenience.

A new Frequent Flyer Number will be created at EGYPTAIR automatically and will be embossed on your credit card. You will receive EGYPTAIR Plus card after your first flight.
The amount will be returned to your wallet.

Customers can stop a card through one of the following:

  • Call our call center 0219666 which is available 24/7.
  • Stop the card through Internet Banking.
If your dues are in installments, the minimum amount to pay is the amount of the monthly installment plus any bank charge added.

Please share the transaction details, including the transaction ID, with the bank to check the transaction status and investigate the matter.

Please provide the beneficiary with the transaction details, including the transaction ID, and ask them to also check with their bank and investigate the matter.

• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.
• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media, or email us at sustainability.finance@cibeg.com

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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