العربية

Yes, refund is available for miles after redemption but 5% of the total miles will be deducted. (EGYPTAIR’s terms and conditions apply)

Yes, the supplementary cardholder can enjoy access to all lounges except EgyptAir lounges as it is exclusive for the primary cardholders only.
If the transaction status on InstaPay is “successful,” this means that the amount was successfully credited to the beneficiary’s account. Please provide the beneficiary with the transaction’s reference number to check the issue with their bank.
Yes, you can check the linked accounts on your debit cards through the Phone Banking service.

Tier Miles help you upgrade your status within the EGYPTAIR Plus membership program. Higher tier provide more privileges.

You can request to issue up to four supplementary cards for free. A replacement fee is applied normally.
These are special machines that rely on spoken word and voice commands for people who are visually-challenged and cannot see the screen. The machines allow users to insert headphones to listen to the machine.

The following services are available for Meeza cards:

  • Local Purchases
  • Local E-Commerce transactions (whenever it is available)
  • Bill Payment
  • Cash Withdrawal
  • Balance inquiry via ATM
  • ATM deposits.

By calling EGYPTAIR call center on 1717 or through visiting EGYPTAIR Plus website.

No, online cards can only be used online.

By calling EGYPTAIR call center on 1717 or visiting any EGYPTAIR branch.

No, currently Meeza cards cannot be linked to Smart Wallet. We will announce when this feature will be available.

You can redeem 100% of your miles for reward tickets, class upgrades, and excess baggage on EGYPTAIR flights. However, 20% are converted into Tier Miles to help you upgrade your EGYPTAIR Plus membership tier.

You can retry up to three times. You can reset the trials using the IVR.
If you forgot your PIN, please contact the call center to reset the PIN then visit the nearest CIB ATM to create the PIN. This can also be done directly through the IVR.

Use your wallet to perform any financial transaction, including deposit/withdrawal, bill payments, sending money, purchasing via QR code or issuing an Online Card.

*If you did not update your Smart Wallet app, please make sure to follow these steps to update it:

For Android/Huawei users:

  1. Delete the existing CIB Smart Wallet app from your phone
  2. Re-download the app from Google Play or Huawei AppGallery
  3.  Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in

For iOS users:

  1. Open CIB Smart Wallet from the App Store
  2. Tap ‘Update’
  3. Enter your mobile number that is registered to CIB Smart Wallet
  4. Enter the activation code you will receive on your phone in an SMS
  5. Set a new wallet PIN to log in
The direct debit account must be under your name, in Egyptian currency, and not an overdraft account to be accepted.
The amount paid will be deducted from your wallet and the remaining amount will stay in your wallet. This applies to both single and multi-use online cards.
Since visiting a CIB branch will not be accessible to you, an exclusive service to meet your needs and proceed with your requests while abroad through recorded calls will be available. This allows you to conduct a number of requests, such as issuing certificates of deposits, chequebooks, replace debit cards, open or close sub accounts and more. To enroll, please sign the request form during your next CIB branch visit and get started!
  • Egyptians need a valid national ID or passport
  • Proof of employment
  • Proof of residence if your address differs from the address on your ID
  • In case the PA person has another nationality (88) in NID, they should bring their passport or birth certificate
  • If US nationality, the Indicia and FATCA process will be followed.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media, or email us at sustainability.finance@cibeg.com

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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