Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.
Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.
If the account balance consistently exceeds the eligibility criteria for a certain period, the Bank will upgrade the customer to the most appropriate offering.
If there is any discrepancy, please contact the call center for clarification and
investigation with the merchant via a complaint.
For related inquiries, please contact the call center at 19666.
The overpayment may lead to the early settlement of your installment plans which
could incur early cancellation fees of 5% if installment plan with interest.
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
Since you are already an Internet Banking user, you can use the same username and password to log into Mobile Banking.
Please go through the re-activation steps mentioned to activate the wallet and know your balance. You can then use your balance to perform any financial transactions and/or withdraw it through any of the available withdrawal channels.
This allows you to check an additional bag for half the price or a free carry-on hand-bag (up to 10 kg).
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
You will not be able to use the card for online transactions after it expires. You will be asked to issue a new online card.
Please contact our call center at 19716 and our call center agent will support you.
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
The amount you request will not be deducted at the time the card is issued, but only when you make an online transaction, except for the card issuance fees mentioned above (EGP 10 for a single-use online card and EGP 15 for a multi-use online card) .
If the transaction status on InstaPay is “successful,” this means that the amount was successfully credited to the beneficiary’s account. Please provide the beneficiary with the transaction’s reference number to check the issue with their bank.
To review your transaction status, doublecheck your account activity and balance to confirm that your transaction was carried out successfully. If it was not, please refer to the call center.
Yes, you can apply through the following link https://cib.eg/jm9
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
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