You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
You can request a stamped physical statement for your credit card at your nearest branch.
Visit the nearest CIB branch with your national ID or passport to sign the activation form.
You can activate your credit card by sending an SMS to 1491 from your registered
mobile number. You’ll need to send 02 followed by the last four digits of your
card and follow the instructions. Once completing those steps, visit the nearest
CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at
19666 using the registered mobile number and sign into our free IVR service to
activate and set a PIN directly.
You can check the transactions on hold through our call center.
By calling EGYPTAIR call center on 1717 or through visiting EGYPTAIR Plus website.
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center.
For more information, click here.
On the homepage, you will find your payment activity in a chart. Select “View Transactions” to check your entire transaction history.
To filter or sort your transactions, select “Filter and Sorting”. You can filter by date, transaction type, or status of the transaction (all, successful, or failed).
- From the transaction history page, you will find an “Export” button on the bottom right side of the page.
- Enter a valid email and your PIN to export the transaction history, either to print it or use it for future reference.
Customers can change card types by making a request from the CIB call center or your nearest branch.
By sharing your IPA or mobile number or initiating a collect request.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
IPN allows customers to send money through the following channels:
- InstaPay app, owned by EBC
Please go to store to download mobile application to start enrollment process
Contact your dedicated Plus Banker or call CIB call center at 19666 to get your service code.
Please visit the nearest CIB branch.
- When performing any transaction, you can select the star symbol next to “Add to Favorites” on the top right corner of the screen.
- Click on the star to highlight it.
- Complete the transaction successfully, so that it can be added to your “Favorites.”
To perform a financial transaction:
- Select the transaction you would like to perform from your “Favorites.”
- Press and hold the payment button to proceed, then enter your PIN number to complete the transaction.
You should set and answer three security questions by choosing them from the list of questions provided on the app and two of them will be used in the validation process when resetting your PIN.
The supplementary cardholder can earn loyalty rewards normally on his purchase
transaction, but the primary cardholder can only request to redeem the rewards
from the online portal. Please check the following link for more information, please
visit: https://cib.eg/uec.
You can update the direct debit account via mobile/internet banking and the request will be
processed within three working days.
Redeem e-vouchers that can be used at participating CIB merchants in the program:
- Cash Back on CIB Credit Cards
- Booking flight tickets and accommodation via the online travel portal
- Charity donations to any charity listed on the CIB Loyalty portal.
For more information, click here.
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