Personal Banking FAQs

Yes, you can unregister through the application by selecting “My Profile” on the top right-hand corner of the homepage, followed by “Unregister.” Please make sure your wallet’s balance is EGP 0 before unregistering from the service. To withdraw your balance before unregistering, please refer to any of the CIB Smart Wallet cash withdrawal methods. To withdraw cash after unregistering, please refer to any CIB branch.

For ATMs at branches, you can visit the branch the next day to receive your card back after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex regions. You’ll receive an SMS with the details on the central vault location to receive the card.

Customers can find the list of participating merchants by logging into their BONUS account at https://bonus.cibeg.com.

Customers view their BONUS points by logging into their account on the website.

You need to confirm your identity by showing your valid ID.

It is a debit card issued specifically for MyCIB customers without a printed name on the card. However, it includes all essential card details: card number, expiry date, and CVV.

InstaPay guarantees the quality of the service; however, other parties and factors involved in the transaction’s success, such as network connectivity and member banks’ services, may impact quality.