- TAT for changing direct debit is 2 business days
- TAT for replacing a debit or credit card is 5 business days
- TAT for booking a TD/CD is on the same day
- TAT for Online Banking registration with account number, National ID, or passport number is immediate
- TAT for opening an additional sub account is immediate
All banked customers and/or Meeza prepaid cardholders can benefit from IPN services through the InstaPay app owned by EBC.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
- Log in to your CIB Mobile Banking app.
- Click on the profile icon.
- Toggle off the “Login using Biometrics Feature” button.
- Your Face ID/Fingerprint login will be deactivated successfully.
Receive points by engaging with any of the highlighted products:
- All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
- Unsecured Personal Loans
- Third party account transfers through the Internet Banking Service.
For more information, click here.
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
You can request through the online/mobile banking or contact the call center.
You can stop and replace the card via online banking, IVR, or through our call center.
You can track the delivery either on the courier website using the tracking number
provided by the courier via SMS or by contacting the bank’s call center.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
- You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
- Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.
By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
Contact your dedicated Plus Banker or call CIB call center at 19666 to get your service code.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
- Click on “Edit Contact Details”
- Click on “Request an Update”
- Enter the OTP from your activated CIB OTP Token app
- Review the request Summary
- Click on “Confirm”
- Request submitted successful
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
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