Personal Banking FAQs

From the Internet Banking Home Page:

1. Click on the account you want to export, click on “View More”
2. Click on the “Transaction History” tab
3. Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.

From the Internet Banking Home Page:

1. Click on the account you want to export, click on “View More”
2. Click on the “Transaction History” tab
3. Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.

• Log in to your Online Banking account
• Click on “More" on the home page, under "Services"
• Click on "Requests Center"
• Click on “My Requests”, then select “Other Services”
• Choose from one of the following options:

• Send an inquiry
• Provide a suggestion
• Submit a complaint

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Choose “E-Statement Enrollment“

4.         Read the terms and conditions

5.         Check the box to agree to the terms and conditions

6.         Click “Submit”

7.         Click “Confirm” once the confirmation message appears

 

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “View All” under “Saved Transfers” section
• Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
• Alternatively, click on the delete icon to remove the beneficiary

• You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
• Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.

• You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
• Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.

You can easily set up beneficiaries through the application by:

1. Clicking on “Transfers” in the menu,
2. Navigating to “Payments to Others”
3. Clicking on “Add New”
4. Choose the beneficiary type, and fill in the required beneficiary details
5. Then enter the 6-digit OTP from your OTP token
6. Click “Next” to save the beneficiary.

You can easily set up beneficiaries through the application by:

1. Clicking on “Transfers” in the menu,
2. Navigating to “Payments to Others”
3. Clicking on “Add New”
4. Choose the beneficiary type, and fill in the required beneficiary details
5. Then enter the 6-digit OTP from your OTP token
6. Click “Next” to save the beneficiary.

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Limit Increase” 
• Check the box to agree to the terms and conditions and click on “I Agree”
• Review the request summary, then click on “Confirm” button
• Request submitted successfully

• Log in to your Online Banking account
• Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
• Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”

For Android users:

• Click on the side menu icon on the homepage.
• Select “Settings.”
• Select “Change Language.”
• Once you click on “Change Language,” the wallet will switch to Arabic/English language.

For iOS users:

• Go to your phone’s settings.
• Choose the language you want (Arabic or English).
• Open the Smart Wallet application.