العربية

Please visits our CIB Careers site at https://www.cibeg.com/English/pages/careers.aspx
  • Checks in EGP take 4 working days from the deposit date (taking into consideration official holidays), except checks drawn on Arab Investment Bank, Postal Authority, and Nasser Society Bank.
All credit cards are eligible to access the lounges except gold, white, and e-com cards. You can download the MasterCard Travel Pass & Lounge Key application from Visa to know the available lounges.

You can activate a debit or credit card through the following:

  1. Call the CIB Call Center at 19666
  2. Use CIB's Interactive Voice Response
  3. Through SMS

- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: Please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number

Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.

Through the Smart Wallet application:

  • Select “Payments.”
  • Select your desired service and biller.
  • Enter the subscriber/reference number (or you can select the subscriber from your contact list).
  • Select the desired amount (if you’re recharging your phone credit) or select “Confirm” (if you’re paying a bill).
  • Enter your wallet PIN.
  • Your transaction is complete.

The calculation of the loan depends on the following factors:

  • Principle Loan Amount: the value of the loan that a customer borrows.
  • Personal Loan Interest Rate: the interest rate that the bank will charge for the loan.
  • Tenure of Loan: the period for which you borrow the loan.

 Please refer to the loan calculator to calculate your installment.

Please call call center on 19666 or visit your nearest CIB branch.
You can subscribe to the credit shield directly through the initial credit card application or via the call center.
You can contact the call center and request to opt out of the service.
Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page. Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
Please call 19666 to check card status noting that the card issues during 1 working day and delivers to the registered address within 8 working days maximum.

You earn miles based on your credit card’s retail spend. Platinum credit cardholders earn 1 mile per EGP 30 spent, while Titanium credit cardholders earn 1 mile per EGP 50 spent.

Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.

• Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

•Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

•You can issue up to 4 supplementary cards for free for family members.

•You can use your Platinum Credit Card anywhere in the world.

Please call 19666 to check the card delivery status noting that the card is issued in 1 working day and delivered to the registered address in 8 working days maximum.
You as a primary cardholder can request to close any of your supplementary credit cards via the call center.
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
The SMS will be sent to the supplementary cardholder based on the primary cardholder request. Otherwise, the SMS will be sent to the primary cardholder.

Tier Miles help you upgrade your status within the EGYPTAIR Plus membership program. Higher tier provide more privileges.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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