Personal Banking FAQs

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Open new account”
4. Choose account type
5. Choose sub type
6. Choose currency
7. Choose which account to take and apply signature
8. Click “Next”
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears

Note:

• Customers cannot open the same type of any of their existing accounts
• Customer should have at least 1 active account

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Open new account”
4. Choose account type
5. Choose sub type
6. Choose currency
7. Choose which account to take and apply signature
8. Click “Next”
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Click “Submit”
12. Click “Confirm” once the confirmation message appears

Note:

• Customers cannot open the same type of any of their existing accounts
• Customer should have at least 1 active account

• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” at the bottom of the home page
• When using the Internet Banking service, click on “More”, then choose “Services”
• Or from the “Profile” icon on the top of the home page
• Select “Statements & Documents”
• Click on "More” or “Requests Center”
• Click on “Subscribe to E-Statements Service”
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Submit” 

InstaPay will inform you of the transaction status instantly. The status can be one of the following:

• Successful Transaction: The transfer amount is credited to the beneficiary’s account.
• Rejected Transaction: The transfer was rejected and the transfer amount is reversed to your account.
• Pending Transaction: The transaction is sent to the beneficiary’s bank to be executed, but the bank hasn’t confirmed crediting the transfer amount to the beneficiary’s account. The transaction status will be updated shortly to either “successful” or “rejected”.

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card that has a supplementary limit
• Choose the required supplementary credit card
• Click on “Change Credit Limit” 
• Select the change limit type, either customer or total credit limit
• For a custom limit, enter the amount
• Click on “Continue” 
• Check the box to agree to the terms and conditions, then click on “I Agree”
• Review the request summary, then click on “Confirm” 
• Request submitted successfully

• Log in to your Online Banking account
• When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
• When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
• Click on “Request Center”
• Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
• Choose the reason of stopping/replacing the card
• Click on “Continue”
• Review the request details
• Check the box to agree to the terms and conditions
• Click on “Confirm”

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Savings & Investments” section
• Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
• Click on “Book now” for either Certificate of Deposit or Time Deposit
• Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
• Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Time Deposit (CD)/ /Time Deposit (TD) booked successfully

Required documents for opening a Savings Account:

• Age 16 to 21 years old: A valid national ID, university ID (in case the customer is a university student), and guardian’s proof of income
• Age 21 and above: 
  • A copy of your valid National ID, or valid passport for foreigners
  • Recent original utility bill (electricity or gas)
  • Proof of income
  • Proof of permanent address for foreigners

Required documents for opening a Current Account:

• Starting Age 21 years old;
  • Copy of your valid National ID, or valid passport for foreigners
  • Recent original utility bill (electricity or gas)
  • Proof of income
  • Proof of permanent address for foreigners

Required documents for opening a Bedaya Savings Account:

• Offered to new Egyptian customers only, starting age 16 years old
  • Valid National ID
  • Utility bill (only in the case that the customer chooses an address other than the ID address)

Required documents for opening a Minor Account:

• The Minor Account is a savings account that can be opened by the minor’s guardian (Natural/Legal) for minors up to the age of 21
  
  • Valid National ID for the guardian or valid passport for foreigners
  • Electronic birth certificate for the minor (or a valid National ID if the minor is 15 years old)
  • Proof of income for the guardian
  • Proof of permanent address for foreigners
  • Recent original utility bill (electricity or gas)
  • Appointment decree issued by the family prosecution (in case of legal guardian)

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “Apply for Loan or Card”
4. Enter National ID
5. Select the desired product you are applying for (loan or credit card)
6. If applying for a credit card, select the desired credit card type. If applying for a loan, enter the requested amount
7. Enter net monthly income
8. Enter employer’s name
9. Enter job title
10. Read the terms and conditions
11. Check the box to agree to the terms and conditions 
12. Click “Submit”
13. Click “Confirm” once the confirmation message appears 

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

1. Osoul Fund

Low-Risk

A low-risk money market fund that offers short to medium-term liquidity with accumulated daily returns.

Investment Type: Invests in Treasury Bills and Time Deposits.

Subscription and Redemption:

• Daily subscription and redemption.
• 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Short to medium-term.

Minimum Subscription: 1 unit.

2. Istethmar Fund

High-Risk

Your simplest way to access the Egyptian Stock Exchange.

Investment Type: Equity Fund (Stocks registered on the Egyptian Stock Exchange- EGX).

Subscription and Redemption:

• Daily subscription (except on the last working day of the week).
• Weekly redemption on the first working day of the week.
• 0.25% subscription fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

3. Aman Fund

High-Risk

An Islamic Equity Fund. Your way to Sharia compliant investment in the Egyptian Stock Exchange.

Investment Type: A Variety of Sharia-compliant stocks in industrial, production and service sectors, in addition to Sukuk.

Subscription and Redemption:

• Daily subscription (except on the last working day of the week).
• Weekly redemptions on the first working day of the week.
• 0.25% subscription fee / and 0.25% redemption fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

4. Thabat Fund

Low-Risk

A fund of diversified fixed-income instruments.

Investment Type: Invests in fixed-income instruments (Treasury Bonds and Corporate Bonds).

Subscription and Redemption:

• Daily subscription with monthly redemption on the first working Sunday of each month.
• 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Medium- to long-term.

Minimum Subscription: 1 unit.

5. Takamol Fund

Medium-Risk

Combine the growth of Egyptian equities with the stability of fixed income investments.

Investment Type: Mix of fixed income instruments and stocks of companies listed on the Egyptian Stock Market.

Subscription and Redemption:

• Daily subscription with weekly redemption on the first working day of the week.
• 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.

However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.

You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.

Please see the price list below or visit the CIB website for more information.

Smart Wallet Price List: