Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Cardless deposits can be made at the ATM using an account number.
You can check Mastercard lounges entitled to your credit card on the Mastercard travel pass application.
No, impact is made on the active EPP after the upgrade.
A loan administration fee is a fee charged to customers for processing an application. Loan application fees can be charged for all type of loans and are intended to pay for the costs of the process of loan approval.
The administration fees % will be deducted from the loan amount at the time of loan disbursement.
You can check the following link: https://cib.eg/4z1
You can request up to four supplementary cards on your total primary cards.
• Partial payoff is available after 6 months of loan disbursement and up to 30% from the principal outstanding loan amount.
• Early full settlement is available after 6 months of loan disbursement.
You can explore the merchant EPP offers through the following link: https://cib.eg/d2h.
Once the transaction is complete, the Smart Wallet recipient will receive a notification and their balance will be updated automatically.
• If it is a personal mobile number, please visit your telecommunication company’s branch with the registered owner of the mobile number and ask them to transfer the ownership of the line to you.
• If it is a business mobile number, ask your company’s delegate to fill out the form on the CIB Smart Wallet website and send it to the telecommunication company. The company will link the mobile number to your National ID. You may then register for CIB Smart Wallet normally.
The active EPP must be canceled first before changing the card type.
You can change the address where you will receive the card by calling the call center at 19666.
You can change the address you receive the card at through calling the call center at 19666.
The standard for card delivery is within 8 working days while the premium cards
are delivered within 5 working days.
If you withdraw cash, a cash advance fee will be applied and the cash interest will
be calculated from day one and will be posted at the end of each statement till
you settle the cash dues.
Please call the call center at 19666 or visit the nearest CIB branch.
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
You’ll be charged 0.8% of the due amount in your statement. With minimum EGP8
if customer is enrolled in Credit shield or 0.65% with minimum EGP487.5 in case
customer is enrolled in Credit shield plus. You can check more details on the
program and the recurring fees applied here: https://cib.eg/524f10.
Yes, the international spending limit is set based on the card type and resets every
30 days. More details on the limits with examples are available in the following
link: https://cib.eg/4z1.
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