Personal Banking FAQs

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

Required documents for opening a Savings Account:

• Age 16 to 21 years old: A valid national ID, university ID (in case the customer is a university student), and guardian’s proof of income
• Age 21 and above: 
  • A copy of your valid National ID, or valid passport for foreigners
  • Recent original utility bill (electricity or gas)
  • Proof of income
  • Proof of permanent address for foreigners

Required documents for opening a Current Account:

• Starting Age 21 years old;
  • Copy of your valid National ID, or valid passport for foreigners
  • Recent original utility bill (electricity or gas)
  • Proof of income
  • Proof of permanent address for foreigners

Required documents for opening a Bedaya Savings Account:

• Offered to new Egyptian customers only, starting age 16 years old
  • Valid National ID
  • Utility bill (only in the case that the customer chooses an address other than the ID address)

Required documents for opening a Minor Account:

• The Minor Account is a savings account that can be opened by the minor’s guardian (Natural/Legal) for minors up to the age of 21
  
  • Valid National ID for the guardian or valid passport for foreigners
  • Electronic birth certificate for the minor (or a valid National ID if the minor is 15 years old)
  • Proof of income for the guardian
  • Proof of permanent address for foreigners
  • Recent original utility bill (electricity or gas)
  • Appointment decree issued by the family prosecution (in case of legal guardian)

Concierges services offer you the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort, such as:

•Entertainment Bookings: Indulge in endless entertainment with CIB Plus Concierge services, where the excitement never ceases. From securing tickets to music concerts, movies, and theater shows, to arranging restaurant reservations for a memorable night out, your entertainment will be covered!

•National ID/Passport Services: Need help renewing your national ID or passport? CIB Plus Governmental Concierges services can renew it for you with ease.

•Travel Arrangements: CIB Plus Concierge services go beyond everyday tasks by organizing your entire travel experience, from booking flights, trains, buses, and hotels to offering visa assistance.

•Pick Up/Delivery Services: Streamline your lifestyle with CIB Plus Concierge services, designed to handle all your tasks effortlessly, from collecting and dropping off items to shopping for groceries, books, gifts, delectable chocolates, and exquisite flowers.

•Notary Services: Buying, selling, or renting property is no longer a big deal. Les Concierges Egypt will take care of all the documents and registrations, so you can relax and focus on the move itself.

•VIP Services: Enhance your travel journey with CIB Plus Concierge's exclusive VIP offerings, featuring airport transfers, VIP service, and personalized meet-and-assist services.

•Auto Services: Experience a smooth journey with CIB Plus Concierge services, through their auto service offerings such as assistance in selling or purchasing a vehicle, car detailing, scheduling maintenance, and access to car rentals.

•Health and Wellness: Elevate your well-being with CIB Plus Concierge services, which place your health at the forefront by facilitating doctor appointments and referrals, arranging gym memberships, spa visits, and assisting you in enrolling in exclusive classes.