العربية

No, Online Card issuance fees are non-refundable.
You can submit a request to decrease the card limit by visiting the nearest CIB branch. For the request to be approved, the current dues on the card must be less than the new decreased limit.
For ATMs at branches, you can visit the branch the next day to receive your card back after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex regions. You’ll receive an SMS with the details on the central vault location to receive the card.
You can’t request during the application process. However, once your card is approved and issued, you can request up to four supplementary cards.
Yes, you can hold multiple cards of different products except if you hold the cashback card as your first card.

If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.

If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.

Yes. The card operates exactly like any regular debit card. It can be used for ATM withdrawals, physical purchases, and online transactions. The card is secure and fully functional as a regular debit card.

Supplementary international spending is counted under the main limit assigned for the primary card.
Submit a replacement request for card at the nearest CIB branch, then you will get a new card with the same balance as the old card. NB: replacement fees will be EGP 15.
CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance. Plus customers can apply for CIB Titanium debit card.
The CIB Platinum credit card is the primary card specifically tailored for CIB Plus customers. Additionally, you can apply for any other credit cards offered by the bank to meet your diverse needs. For more details, please visit the following link: Click here.
The card will be displayed once you select “Online Card” from the Smart Wallet homepage. Click on the card to retrieve the CVC.
To change the name on the card, you need to visit the nearest branch to sign the form to reissue the card with the new embossing name.
You can’t request the cash on phone service if your card is stopped or inactive.

Both cards offer a welcome gift: You can earn 5,000 Miles with your Platinum credit card and 3,500 miles for your Titanium credit card when you use it for any retail transaction within the first 2 months of issuance.

You can request a card closure through the call center.

You can activate a debit or credit card through the following:

  1. Through visiting the nearest CIB ATM
  2. Use CIB's Interactive Voice Response
  3. Through SMS

- For Debit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 01 followed by first 6 digits & last 4 digits of the debit card number
- For Credit Cards: please send an SMS to 1491 from registered Egyptian mobile number with 02 followed by last 4 digits of the credit card number

No, the loyalty rewards earned on the card will be canceled as well.

You can issue an online card through your Smart Wallet. An online card (local currency) is a single-use or multi-use (upon your request), virtual card loaded with the desired amount of money to be used on any website or app.

Through the Smart Wallet app:

  • Select “Online Card.”
  • Select “Generate New Card.”
  • Enter the desired amount (in local currency) to assign to your card.
  • Enter your PIN.
You will be notified through the Smart Wallet app of the successful issuance, and you will be provided with the card’s details (card number, amount, expiry date, and CVC). Enter these details when purchasing items online. (local currency).

Yes. Our cash deposit machines have a maximum daily deposit limit of EGP 20,000.

To use an ATM, complete the following steps:

  1. Choose “Cardless Services” from the main screen
  2. Choose “Settle Credit Card”
  3. Enter your credit card number
  4. Select either “Generate a New OTP” or “I Have a Valid OTP”
  5. Enter the OTP sent to your registered mobile number
  6. Insert your money into the ATM
  7. Confirm the amount and your credit card number
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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