Once your mobile number is verified, select your bank account, add your account, set your IPA and set your IPN PIN.
- Call 19666 from your registered mobile number
- The Phone banking service will detect if your Online Banking username is locked or not
- If yes, it will offer the option to unlock it or to proceed to the main menu
- Choose to unlock it, then enter your active debit or credit card number and its PIN
- An SMS will then be sent to your registered number confirming the successful unlocking and containing your Online Banking username as well
You can choose a New PIN through the following:
- Call 19666 from registered phone number
- Phone Banking by calling with your registered phone number
You can view your account details by clicking on the specified account, then “View more” and choosing the “Account Details” tab where you can find the account number, account type, status, open date, balance and your customer number.
E-vouchers will be sent to your registered mobile number.
Yes, you can have up to three wallets linked to the same National ID card. Please keep in mind that you will need a different mobile number for each wallet.
- Open the Internet or Mobile Banking page
- Click “Register New User”
- Select identification method
- Choose “National ID Number” from the list
- Enter your National ID number
- Create username
- Create your password
- Confirm password
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Select Next
- Enter the OTP password that is sent to your registered mobile number
- Select “Register”
- A confirmation message of successful registration will appear
By sharing your IPA or mobile number or initiating a collect request.
- Select “Generate an OTP” on the ATM screen
- Your OTP will be sent to your registered mobile number via SMS
You can skip this step up to 3 times, but you will then be obliged to set your security questions. You can also set them through your profile by following the below steps on the app:
- Go to “Settings” from the side menu on the homepage
- Click on “Set or Change Security Questions”
- Choose 3 different questions and answer them, then two out of the 3 will be used in the validation process while resetting your PIN. Make sure the questions follow the criteria mentioned
- Enter your PIN
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
- You can update your address at your nearest CIB branch
- Internet Banking
- Through the Call Center from a registered mobile number.
Each answer’s characters should be between 1-40 characters. The answer is not case sensitive, and special characters are allowed. The response field should not be left blank.
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
The e-voucher will be sent in a message to your registered mobile number.
No, data privacy restrictions prevent InstaPay from storing or having access to your bank account data, which is only denoted by a reference number, while the actual account number is stored at CIB.
Download Les Concierges Egypt mobile app and use the concierge code sent to your registered number.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
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