No, each customer is eligible for only one prepaid card.
Yes, you can only use your online card on local websites (with local currency).
It wouldn’t be affected as long as the current dues on the card are within the new
card limit.
In case the card is lost, you can temporarily stop the card through the call center. But
this stop is considered temporary which means that normal renewal and monthly fees are
applied.
Depending on the card type. The statement is 30 days, and the grace period is 25
days except for the World card, the grace period is 15 days.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
You can exceed up to 5% above your credit card limit, but over-limit fees will
apply. You can check the fees through the following link: https://cib.eg/4z1.
No, after activating the renewal card, it retains the same pin as your current card.
You may change it at the nearest ATM or via IVR.
No, you cannot link Meeza prepaid card to your internet banking.
Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller.
In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
Yes.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
- On your Smart Wallet app, issue an online card with your desired amount (local currency), making sure that the amount is available in your wallet.
- At the checkout page of any local website or app, select the payment option “Cards or MasterCard”.
- Enter the card details (card number, amount, expiry date, and CVC) at the checkout page to proceed with the payment.
No. Upon renewal, myCIB debit card will be issued with the customer’s name printed on it.
The customer has to activate the card and assign the PIN code upon receiving the card and before leaving the branch.
No, all new MyCIB debit cards will be issued nameless by default. The name will appear on the card upon renewal.
Yes.
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