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  • TAT for booking a TD is on the same day, and 1 business day for CDs
  • TAT for Online Banking registration with account number, National ID, or passport number is immediate
  • TAT for opening an additional sub account is immediate

 

 

 

  • TAT for booking a TD is on the same day, and 1 business day for CDs
  • TAT for Online Banking registration with account number, National ID, or passport number is immediate
  • TAT for opening an additional sub account is immediate

 

 

 

The Smart Wallet is free of charge. There are no monthly, annual, or maintenance fees for this service.

However, please keep in mind that there are separate fees for each transaction you make. For example, if you use your Smart Wallet to transfer money, issue online cards, and more, additional fees may apply.

You can also find the list of service fees on the Smart Wallet application when you click on “Services Information” from the menu.

Please see the price list below or visit the CIB website for more information.

Smart Wallet Price List:

Service   Fees
Registration  Free
Renewal  Free
Cash-in (Deposit) ATM  Free
Cash-in (Deposit) Agent  Free
Cash-out – Agent  1.5% (min. EGP 3)
 Cash-out – ATM  1% (min. EGP 3)
 Send Money (person-to-person)

 

On-us (to other CIB Smart Wallet users): EGP 1

Off-us (to non-CIB Smart Wallet users): 0.5% with max. EGP 15

The first transaction of the month is for free for a maximum of EGP 2,000.

 

 Bill payment

 

  Applied consumer fees
 Payment to Merchant  Free
 Single Online Card Issuance  Fixed EGP 10 upon issuance 
 Multi-Use Online Card Issuance  Fixed EGP 15 upon issuance 
 Loading Smart Wallet from CIB linked card

 Online Banking: Free

Debit Card: Free

Credit Card: 2% from the transaction with minimum EGP 5, deducted from the credit card

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
No, you can view your active cards only. You can easily activate your card through IVR or SMS.
  • Log in to your Online Banking account
  • Click on “More" on the home page, under "Services"
  • Click on "Requests Center"
  • Click on “My Requests”, then select “Other Services”
  • Choose from one of the following options:
  • Send an inquiry
  • Provide a suggestion
  • Submit a complaint
You should receive an SMS within 1-3 minutes. If you do not receive it, please update your registered mobile number at the bank through the Online Banking service or by call center. If you still don’t receive an SMS, please request it again through the ATM.

Redeem e-vouchers that can be used at participating CIB merchants in the program:

  • Cash Back on CIB Credit Cards
  • Booking flight tickets and accommodation via the online travel portal
  • Charity donations to any charity listed on the CIB Loyalty portal.

For more information, click here.

Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
Simply, fill in the OTP form in the branch, with your account number that you will use for the external transfers and download the CIB OTP token app or purchase a hard token and activate it through the Online Banking from “Token Activation” under the requests tab.
  • Log in to your Online Banking account
  • Click on “Transfers” on the home page
  • Click on “View All” under “Saved Transfers” section
  • Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
  • Alternatively, click on the delete icon to remove the beneficiary
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Account Number” from the list
  5. Enter your account number
  6. Create username
  7. Create password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “National ID Number” from the list
  5. Enter your National ID number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select Next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
  1. Open the Internet or Mobile Banking page
  2. Click “Register New User”
  3. Select identification method
  4. Choose “Passport Number” from the list
  5. Enter your passport number
  6. Create username
  7. Create your password
  8. Confirm password
  9. Read the terms and conditions
  10. Check the box to agree to the terms and conditions
  11. Select next
  12. Enter the OTP password that is sent to your registered mobile number
  13. Select “Register”
  14. A confirmation message of successful registration will appear
 
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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