Personal Banking FAQs

Redeem e-vouchers that can be used at participating CIB merchants in the program:

• Cash Back on CIB Credit Cards
• Booking flight tickets and accommodation via the online travel portal
• Charity donations to any charity listed on the CIB Loyalty portal.

For more information, click here.

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “View All” under “Saved Transfers” section
• Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
• Alternatively, click on the delete icon to remove the beneficiary

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Account Number” from the list
5. Enter your account number
6. Create username
7. Create password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “Passport Number” from the list
5. Enter your passport number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

1. Open the Internet or Mobile Banking page
2. Click “Register New User”
3. Select identification method
4. Choose “National ID Number” from the list
5. Enter your National ID number
6. Create username
7. Create your password
8. Confirm password
9. Read the terms and conditions
10. Check the box to agree to the terms and conditions
11. Select Next
12. Enter the OTP password that is sent to your registered mobile number
13. Select “Register”
14. A confirmation message of successful registration will appear

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Limit Increase” 
• Check the box to agree to the terms and conditions and click on “I Agree”
• Review the request summary, then click on “Confirm” button
• Request submitted successfully

• Log in to your Online Banking account
• Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
• Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card and click on “Show My Transactions”
• Select the transaction to dispute
• On the transaction details page, click on “Dispute this Transaction”
• Fill in the dispute reason
• Click on “submit”
• Request submitted successfully

• Log in to your Online Banking account
• The "Related Accounts" section will appear on the home page with the related account names
• Click on “Switch” 
• You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Manage Direct Debit” 
• Choose the direct debit account
• Choose the direct debit amount (5% minimum amount or 100% full amount)
• Click on “Continue” 
• Review the request details, then click on “Confirm” 
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Show My Transactions” under “My Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Export” 
• Choose the needed format to download transactions, then click on “Download” button

• Log in to your Online Banking account
• Click on “Add Icon (+)”, next to the “Loans” section
• Click on “Loans”
• Fill in the required information, such as type of loan, amount, purpose and loan tenor
• Review the loan summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Loan request submitted successfully

• Log in to your Online Banking account
• Click on "Transfers" on the home page
• Click on "Own Accounts" under "Transfers Type”
• Choose the account to pay from and account to transfer to
• Enter the transfer amount
• Click on “Continue”
• Review the Transfer Summary before proceeding
• Click on “Confirm”
• You can extract the “Transaction Receipt” from top right side of the final screen

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card you need to stop or replace
• Choose the reason: Lost, Stolen or Damaged
• Click on “Continue”
• Review your request details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Choose the transfer type or select the beneficiary
• Click on “Transfer” 
• Click on “Schedule” next to the transfer amount
• Select the transaction date
• Click on the “Toggle” button next to “Recurring Transfer”
• Select the recurring frequency
• Set the end date, if needed
• Click on “Continue” and follow the remaining transfer steps